That sounds reasonable. I bought a bass off the steaming pile of sh*te that is Music123 many years ago and, immediately after I paid for it, the Ship To address changed somehow. I called them up, changed it to the right address and, sure enough, they went and shipped it to the wrong address anyway. I called them up, told them they had shipped it to the wrong address and they assured me they would stop it being delivered. Of course they didn't. So, after it was delivered, I called them again, they told me they'd get it back. Apparently the guy said he didn't want to give it back. This dragged on until, after many phone calls and much stress over the course of two months, they finally agreed to send me a new bass to the real address where I actually live. Ordered in November, delivered in February - the most useless and unhelpful shower of tits I've ever had the misfortune to deal with.