I had a similar problem when i was looking for some Status humbuckers and preamp, ( not for a Status ) but the descriptions were not good enough so i phoned and got Dawn. She was fine, but needed to ask Rob, but i got vague answers back from Dawn, presumably relaying what Rob had said. I got nowhere, so i left that option and bought elsewhere.
Might be wrong, but i had the feeling i wasnt really spending enough money. If i was commissioning an expensive bass, i guess i may have had a better response, but i cannot prove that.
They are a small quality outfit, and maybe i called on a bad day, but we'll never know, since i didnt bother buying in the end