I've been there
I ordered £72 kitchen tiles . They never turned up. Apparently i found out that they delivered them, so they said, to the Chinese Takeaway next door but one. BS.
I checked with the manager, it was tagged as delivered at 7pm and they're open at this time, so someone would have signed for it. They didn't, and apparently you dont have to have a signature ( talking about Ebay / Paypal here ) as long as tracking can prove it was delivered. Yes, it was the couriers own tracking that stated it was delivered !!! But not to me.
The police had a go , eventually , but they either didnt make much effort, or they didnt come up with anything. MH stopped responding after a while on their FB page .
I eventually got some money back from PP ( after 6 weeks of dealing and various prrof of non delivery ) but only gave half of whsat i paid, and i was so peed off i called my bank and got the rest back. No one knows where the tiles went.
Well i know. The courier stole them, because there's no other option left