Bought an item online yesterday afternoon, and discovered i'd read the description wrong, after getting the email confirming purchase.
So i email them back after about 30 mins of purchase, cancelling the order, for the reason stated. I get an email in return ( didnt expect one on a Sunday ) asking if
they could help with anything else, and if not, would i prefer a refund.
Sent a return email confirming i would prefer a refund. I get another reply stating ok. This morning, i get another email confirming my purchase.
I was a bit confused, but soon after, i get an email from DPD saying we are collecting your parcel soon.
I phone this time, and speak to a person. He says he doesnt know how i got the previous emails on a Sunday, as there's no one there. I read him the emails i got.
They're not signed by name, just Customer Services.
I give him the order number , my name and details, and he finds the previous day's cancellation and email communications from the company.
He says whoever sent the emails didn't sign off on the deal, despite me getting emails to say they would cancel, so the cancellation didn't go through.
This person on the phone says he will cancel the order. I then get an email confirming the cancellation, and stating they have refunded my CC.
The email states i will receive £191 , but the order was £199. I've realised they havent refunded the postage of £8.
Now i'm kind of ok with that, because it wasnt their fault, and they had booked a courier, but i have no idea whether the courier turned up first and was cancelled, or whether
the company managed to cancel the collection before the courier arrived. If the courier had been cancelled in time, and didnt need to pick up the parcel, why have i been charged
for the delivery? Or perhaps DPD charged the company the £8 for cancelling ?
Just curious. My mistake from the outset, so not going to make a fuss with them.