Not quite Dave.
As it turns out, i was dealing with the boss all this time, including the original purchase, all through the emails regarding the first leccy problem, and onwards with the 2nd problem, but didnt know it
Its only when posting this thread , when someone said email the MD, that i found his name in a companies search, and of course then i found his surname, which i never knew before because he never gave it in communications, just his first name.
Still, it ended well after all that. I'll not be doing business with them again, so they get added to the list along with Bass Direct