Truth. This was about 5 years ago and I still own the bass to this day .
I emailed Sandberg customer support (their general support email address) some time in the early evening, got a personal reply from Hölger himself at around 3am simply asking for my address. No platitudes, just “Send me your shipping address, I will sort this out” or words to that effect. A week later I have a brand new identical tuner postmarked from Germany, free of charge.
All this for a used bass which I admitted was damaged as a result of my own incompetence - not a failure of the product itself. I insisted upon paying for the tuner but Hölger was having none of it.
That’s a masterclass in customer service if you ask me.