We're always talking about how bad couriers are, but I'd like to shout out that DPD did a great job. I had arranged to send a bass to Germany late December. They picked up the parcel on Monday 21st of December, then promptly cancelled the delivery due to the border shutdown. I managed to get an update from a *real person* who told me not to worry and it would all be sorted.
After a few worrying days, it popped up again and went on its merry way, only to face the worrying possibility the new owner would face expensive import duties (or the parcel would be returned to me).
DPD fought my corner and in the end the parcel was landed in Germany just before the deadline day. It was delivered yesterday to its new owner with no fees, import duties or damage.
Well done DPD.