On the 25th of August I purchased a neck from the US, from a retailer. Mega impressed at its arrival in the UK two days later. Since then, it has sat at UPS' Castle Donnington hub. Three days ago, without any contact from UPS, I emailed the seller to find out if they had heard what the issue is. Apparently, UPS were waiting on information from me, yet despite having my moby number and email address, they never contacted me. So, I ding them on Twitter, and this gets the ball rolling. On Tuesday, I pick up a voicemail from my local (Edinburgh) UPS stating that there is a problem with documentation and that vital customs info is missing or lost.
The US retailer has stopped responding to my requests for updates, and is clearly doing the same with UPS UK. After managing to get through to the latter this morning, they again requested my contact details - which they already had, as they supplied tracking info from the day the shipping was booked - and forwarded me an email which appears to be asking me to provide the import data and commodity codes. I have copied the retailer in on this as it appears that only a copy of the invoice was attached in the customs pouch; nothing else was supplied.
I have supplied as much info as I can possibly supply, but the onus is surely on the shipper to provide all of this? Additional bad news is that they say I will be liable for 'storage fees', on top of duty, etc.
I paid via PayPal and right now I want to cancel the purchase and tell UPS and the Seller to GTF.🤬