Without a doubt the worst courier experience I have had, either as Hermes or as Evri. The former lost track of a Steinberger XL2 I was posting to Vienna. Checked twice at Edinburgh and seemingly never left that depot. Hermes would not answer calls, and the chat-bot kept telling me it was unable to answer, or somesuch. I had to get the courier broker involved (Parcel Hero) and they actually got through to them but they were of not help. The purchaser was really understanding, but just as I was about to refund them and make a claim, some two weeks after courier picked it, I got an email from the purchaser that it had arrived in Vienna ok.....whilst still showing sat in Edinburgh.
The second one, with Evri, involved a drop-off at my door (in a block) despite a note to leave in a particular safe place. A photo was provided but the item was not there when I arrived home.
I now get items delivered to, or sent from, my workplace.