agedhorse

Due to safety certifications and regulations, IcePower modules are not allowed to be repaired. Since the primary circuitry and all of the associated safety components are part of the integrated module, once the module is worked on the manufacturer's safety certification is no longer valid. As part of the manufacturing and testing process, an extensive number of automated tests (including safety certification tests) are performed on the module and the test result data is logged to the serial number of the module. I don't know of any service centers that have the equipment or knowledge to perform and certify these tests with a Nationally Recognized Agency. It turns out that because of the level of complexity and the specialized nature of the equipment and experience required to CORRECTLY diagnose and repair these modules, it's almost always less expensive to replace them than it would be to repair them. Even IcePower themselves doesn't repair defective parts returned to the factory under OEM warranty, it's less expensive to replace even though they have the necessary test equipment, knowledge and ability. The labor cost (including re-certification) is more than it costs to build. I don't like the concept anymore than you guys do, but when it costs more to repair than replace, it's hard to argue with reality so recycling the defective part is really the best solution.

Give Westside another call, they will help you out. If you still can't get hold of them, let me know and I will follow up. They may be backed up a bit preparing for the new regulations that are taking place due to Brexit as this is "uncharted territory".

Hissing, especially when it's present on both channels, is unlikely to be the tube (valve). The recommended valve for this amp is a 12AX7A (the AC5 is a selected/graded version, selected for lower noise and lower microphonics). In this circuit, its life expectancy is over 20 years (I designed this amp, so I have a pretty good point of reference here) and I have diagnosed only one defective tube in the last 5 years of the factory service/support program. These amps have a low noise floor, and have been a very reliable with no known issues over the past 10+ years. Before getting too deep into this whole tube thing, the very first thing I would recommend is systematic troubleshooting. Specific things to eliminate as possible causes external to the amp are: 1. Is the amp quiet without using any pedals? The most common cause of noise is from pedals, especially compressor pedals. All of the noise generated internally by pedals gets amplified by the amplifier, so a pedal that generates noise ultimately defines the noise floor because this noise is amplified by the total gain of the amplifier. Compressor pedals are especially suspect because the gain reduction circuit (called the gain cell) in the pedal works by starting out with a higher gain under low signal conditions and then reducing the gain as the signal level increases. For every dB of gain cell reduction, this adds a minimum of 1dB of noise to t he noise floor. It's intrusive because the worst noise floor is when there is no signal. This is why high quality pro audio compressors invest so much cost into lower noise circuitry and VCA's, the results are clearly audible. 2. If you are using a lot of treble boost, or if you have the tweeter attenuator all the way up on a cabinet that has an inefficient woofer section, this can make the noise of all preceding electronics appear noisier than they really are. If you are after a bright, in your face tone than this might be something you have to live with, or invest in a line level noise gate inserted into the effects loop. When using a gate, choosing the least amount of gate attenuation as possible to achieve the necessary noise floor improvement will help it sound and feel more natural. A 6dB gate attenuation will cut the noise power by 75%, so generally there is no need to use very deep cuts. 3. If you are using an active bass, be sure that your battery is good. Some active electronics packages can get very noise as the battery voltage falls. 4. If your active bass has eq built in, excessive treble boost can exaggerate noise within the on-board electronics which is then amplified by the amplifier. 5. Is the amp quieter with the tone shaping switches disengaged? Each filter can add a little bit of noise, especially the attack filter when a high amount of attack used. 6.With nothing plugged into your amp except the speaker, is the amp quiet with the channel gain, channel volume, master volume and eq all set to the 12:00 position? When switching between the tube channel and the FET channel, it's normal for there to be a just couple dB more noise in the tube channel. Where do you typically operate the controls? Hope this helps.

I've been in this business for 40 years now. I remember when EVERYBODY (manufacturers, distributors, retailers, service centers) added tremendous value to the products they represented, sold and serviced. Call me "old school", but I still believe that all of these are important for good customer experiences. Of course, it's expensive for all of these businesses to stay current on the products and the technology and when the customer demands an ever-cheaper price, something has to give. The manufacturer gives up quality and has a shorter warranty, the distributor gives up training, knowledge and how many models they can stock/import, the retailer gives up how much they can stock, the level of customer service and what they are able to do to make the customer happy, and the service center finds themselves in the position of not being able to hire top notch techs with the necessary skills because the job pays less and less, which attracts poor quality techs who are simply in over their heads and take much longer to repair an amp than a skilled tech. As an example, there's no Subway amp that I can't fix in 1 hour, period. Same goes for any Genz Benz Shuttle or Streamliner amp. This means that the labor charge to fix it right is often less than what a hack tech charges for an estimate. In your case (UK), Westside puts forth a lot of effort in representing the brands they distribute. They know their stuff, have an excellent service department (as you discovered) and spend a lot of time following through when something isn't right. This doesn't come for free, nor should it IMO.

There is nothing in that amp that can't be repaired by a qualified service technician. The problem is that many techs have not continued their education or refined their skills necessary to properly troubleshoot and diagnose a problem, and therefore without these critical skills, they can't repair what they don't understand. IMO, there is no justifiable reason (beyond catastrophic physical damage) to replace circuit boards in this amp. My suggestion is that you contact Ampeg and find out who handles their factory warranty service and support in your region and contact them to get it repaired properly. Yes, I think your amp is well worth getting repaired (properly).

There's nothing to prevent it technically, but in the event of a problem you would be on your own as the in-country service agent will not be obligated to repair it (under warranty or not). By the time you pay all the import fees and taxes, shipping and such, I doubt it would be worth the risk. Besides, it undermines your local importer, dealer and service agent's effort to do business in your own country.

This is likely to be the most likely scenario, but I don't know much about the laws of commerce in the UK, nor the costs involved in importing, taxes, fees, agency inspections, distributing, stocking, selling and supporting/servicing the product. I do know that Westside operates a substantial and well qualified service center with some outstanding service engineers, that costs something. From what I have seen, they go out of their way to be helpful to those of you in the UK when service is needed. This is not my area of expertise, I'm "just" an engineer/designer. Please forgive me for this

Seriously, I doubt two retailers could even agree on where to eat lunch.

You asked if I was suggesting a conspiracy, that's EXACTLY the question I answered. Was there a different question I missed???

No, that is not what I am suggesting. We do not dictate in any way the selling price of the product.

I certainly understand the challenge with pricing, that's something that is set by the dealer selling the product which we have no say in.

There sure appears be a lot of negative comments and speculation here on this side of the pond about an amp that you guys have never even played. Not sure why, but here's a video from a player in Germany who spent some time and effort to create something that might help you understand this amp a bit more:

This description has an element of truth to the broadly interpreted description of heft IMO. When I try to translate the term heft into an amp design, I think it's in part a combination of texture and voicing combined with the particular tastes of the individual user. This is why some players will say (for the same amp) that it has "heft" while other players will say it doesn't. Everything needs to be taken in the context of the player's entire rig, speakers, instrument, pick-up system/set-up, playing style and the music style that the rig is being used with. It's much more complicated than a simple black and white description IMO.

Sorry, but I'm afraid I have some bad news for you here. The WD-40 is one of the substances that I have confirmed through lab testing will damage your pots and will also migrate over the surface of the high voltage PCB and can cause additional problems there. WD-40 has no business inside ANY amp, especially one with high voltages present. Yes, I handle the factory authorized service for your amp here in the states, but by doing what you have to your amp, the cost will increase well beyond the simple flat rate charge that it would otherwise cost because I won't touch it without replacing all the pots and removing and properly cleaning the high voltage PCB of residue. Because of this, I think your otherwise economical to repair amp is probably going to cost more than you can get a good used one for once shipping is involved. Why won't I repair it without doing the additional work? Because the repair won't be stable enough for me to have confidence that there won't be additional problems cause by the WD-40 down the road. Sending the amp back for the additional repairs would be impractical, and I don't want there to be bad feelings that could have been otherwise prevented.

I suspect the reason is that a few old stock amps that may have been ordered before the end of production may still be in warehouses, I seriously doubt that it more than a VERY small number. For overseas orders, there can be a significant time lag between the time a product is ordered (we typically build to order), the time all of the items on a shipment are ready to ship, the time for shipping, clearing customs, any additional in country safety testing and certifications, delivery to the distributor, then to the dealers can take 6 months or more depending on the country and how many different products are on the shipment. They have not been available from the factory in over a year. Hope this helps with the confusion.

Yes, more or less correct. The aggressive nature of the carbine series (and carried forward in a different texture with the Prodigy/Strategy) is in part the voicing (mid forward, brash, with a bit of a bright edge to it) and in part the tightness, in keeping with the image of the guitar amps that were popular (Recto series) as the focus at the time they were designed are more towards the harder, heavier styles of music. The distortion generated when overdriven fit well with that kind of music. The WD-800 is closer to the Walkabout than the Carbines, the Walkabout is more laid back, especially that later ones, in the high end, a bit understated, with a rounder, looser low end. There's a bit of politeness present in the Walkabout that set it apart from many of the previous Mesa heads. The WD-800 is similar to the Walkabout in that it's a little more polite than the carbines, but it's a little brighter than the WA, and where the WA had a wooliness and a looseness that could be difficult to work with in a gigging situation and had significant limitations with regard to power (which could not be scaled up), the WD-800 addressed this with a lot more power, a little tighter (though some of this is selectable through the damping feature), greater articulation and forwardness. Hope this helps.

Trans-Class is simply the way the solid state class AB output stage is driven and how the global feedback is configured as compared with say the Walkabout, which is similar totally different.at the same time. The aggressive nature of the Carbines is as much the preamp's native voicing and how the gain stages interact as it is power amp based.

Don't drop it in either the bag or the plastic case. It's heavy enough to rip the folded aluminum rails right off the rack.

Correct, the GBE-600 was one of my projects. For those of you complaining about legacy products being discontinued, and especially where these products are available on the used market for a fraction of the original cost, go out and buy your favorite legacy amp right now at "bargain prices". I don't see how this is a negative in any way?

To clarify, there's quite a difference in feature sets between the D-800 and the D-800+, there are players who prefer the D-800 for the simpler user interface and smaller size and have no interest in the plus model. There are also users who find the added feature set of the plus model essential, especially the sweep highpass filter and 2 bands of seeep eq. Both models, while voiced between the Walkabout and the Carbine, are closer to the Carbine side of things. The WD-800 is based on the tube (valve) preamp of the Walkabout, has the original eq section along with the passive mid and modified tonestack voicing and power amp damping control that comes directly from what many players liked from the original Walkabout. This model is by necessity larger than the other two models, but is rack mountable whereas the others are not (without using a rack shelf). Different players have different wants/needs, that's why we don't all play the same amp. If these amps don't work for you, then make a choice that's better suited for your needs.

I think that statement accurately represents the amp, and doesn't represent it as an identical yet larger Walkabout. It's very much related to the Walkabout, models many of the elements that players liked and asked for, but also intentionally avoids some of the things that were not liked (including the always present wooliness that got in the way of some clean players and the difficult to control (especially with some under-damped ported speakers) low end response that could quickly become too much of a good thing. The new model is a little bit brighter, closer to the earlier versions. Since this model had a close to 15 year lifecycle, there are some minor differences as the design evolved. It's very much based on the original Walkabout (including much of the basic preamp circuitry), and since there were players who did not care for the Walkabout, I would expect the same for the new amp as well. Respectfully, that's why I suggest that conclusions don't get drawn based on guessing rather than actually spending some time playing it. If it's not your tone, that's fine too... there are plenty of fine options out there for bass players these days.

Since you are quoting me, and quoting me incorrectly, let me clarify what I have said and how the WD-800 came about. I have said that it is not possible to design a higher powered Walkabout that sounds exactly the same as the original Walkabout because of the was the power amplifier works. The very benefit of it's dynamics is also the very thing that prevents scaling that design up to a higher powered yest otherwise identical Walkabout. On Talkbass, a number of dedicated Walkabout devotees created a thread about where they would wish the Walkabout might evolve to IF there was a follow-up model, knowing that it wouldn't (couldn't) be identical. Players listed their likes and also their dislikes of the existing amp and what they would like to see changed or added to maybe make it better for players gigging out. Some specific changes that were asked for included a (much) quieter fan, aux input, headphone output, more power, a sweepable high pass filter, no pull-switch type controls and smoother operation of all controls. Of course they wanted to keep the tone and feel as close as possible. The resulting amp is the result of a collaborative effort based on this player input which resulted in an amp that's quite close in tone and feel (but not identical) to the original WA but also includes enhancements that allow it to go to places that were simply impossible due to the significant limitations of the original model. If somebody really wants an original, there's nothing stopping them because they are readily available used. If the original Walkabout is loud enough for you, great, but you don't represent other player's needs anymore that they represent yours. As far as the power rating, due to the way the preamp gain and driver stages are designed there is some distortion generated in the preamp proportional to gain/level that is almost the same as in the original Walkabout. At higher levels, that distortion is very much a part of what made the Walkabout popular and the WD-800 follows this signal path quite closely. The power amp itself (though it can not be accessed since the aux in and fx return are pre-driver stage) is capable of about 700 watts (RMS) at 0.1% distortion and about 750 watts (RMS) at 1% THD, though this is not how the amp is being used. Why don't you reserve your comments until you get an opportunity to play one and spend some time exploring both its similarities and differences to the original WA?

The Focus and Contour cabinets are basically identical electro-acoustically, the cosmetics are different.

Should be close enough phase response-wise, but the voicing is somewhat different in the mids. Try it if you can to see if it works for you. Any extension cabinet you use with the Contour should be 8 ohms so you don't go below the minimum 4 ohm total impedance rating of the amp. The Contour cabinet part of the combo is 8 ohms.

Warranty policy from our website: USA/Canada: https://mesaboogie.zendesk.com/hc/en-us/article_attachments/216157588/US___Canada_Limited_Five-Year_Transferable_Warranty_for_Amplifiers_and_Cabinets.pdf International: https://mesaboogie.zendesk.com/hc/en-us/articles/218236347-Warranty-Information-Outside-of-the-USA-Canada