Hi All,
I recently had my Hercules twin guitar stand break, it has been used with care but extensively and was well out of warranty. I contacted Hercules Stands (shopatron) and a very helpful person called Alex in particular.
I sent a photo of the damage, and Alex very kindly sent me a donor stand from their spares pile which had all the parts I needed to repair my own, all free of charge, I have now repaired my trusty stand and all is well.
This is vindication as to why all my stands are Hercules, they are the best designed, robust and quality items and they back their product up in this way.
Just thought I would share a good service story.
Cheers All