I did send an email, got the standard response. I am very happy with my local shop, and will support them. I understand your point, but there are a lot of great shops out there, and I’ve spent enough time in retail early in my life that I will, whenever possible, refuse to accept bad service or bad behavior in someone who is in the position of taking my hard earned money. You don’t a high level of basic good manners any more, largely because we tolerate bad behavior and rude attitudes. And, my experience is that a clerk or salesperson is only reflecting the attitudes of their boss.
I am really appreciative of this forum and all the varied points of view…