TimR

[quote name='Truckstop' timestamp='1432055298' post='2777647'] So the bass is ok? [/quote] Yes but it might have been struck by lightening and everyone could have died. Or something.

[quote name='pfretrock' timestamp='1432053952' post='2777625'] I often get my bank manager to sign my cheques [/quote] Shockingly I even give out my bank card details over the phone when ordering takeaways. You guys slay me. So much righteous indignation.

My postman often signs stuff for me. I don't live in a black and white world where things are either done right or done wrong. In my opinion the OP got his bass in time and undamaged.

[quote name='Count Bassy' timestamp='1432046150' post='2777531'] ... By contrast you seem to suggest that if you pay for a service and don't get what you paid for then you should just not say anything about it, which sounds like a recipe for perpetual bad service to me. [/quote] No. I already explained what I would do. I would complain using the proper channels and wait for a reply within an acceptable timeframe corresponding to the inconvenience and damage I had been subjected to. Which isn't an email to the MD within 8hours of receiving an undamaged package. Read some of the replies on the first page. Publicly shaming parcel force? Complaining the f..., plus others. Get a grip.

[quote name='Count Bassy' timestamp='1432028590' post='2777322'] +1 from me. [/quote] Maybe I'm reading a different thread. The first page is full of people wanting the driver hung drawn and quartered.

[quote name='Bassistclem' timestamp='1432030808' post='2777351'] Cheers Tim, but it's a question of what is obsolete I suppose. My "old" G5 works perfectly well and don't feel the need to feed the big fat cats at Apple quite yet. The point is that there are many in the same position, more than the lines of dropbox may have realised. [/quote] Something is obselete if the makers stop making it. That's the definition. You don't have to feed the fat cats. There are plenty of people already doing that. Second hand is cheap as chips. Especially if you go for minimum spec that'll be better than what you're running at the moment. The world moves on and improves. If you want your business to remain competitive you have to move on and improve as well. Sure your Mac works fine and does what it says on the tin. BUT if it fails you won't be able to replace it like for like and you run the risk of not being able to do any work while you replace and upgrade. The better path is to upgrade now while you still have a working system in place and manage the switch over.

It's not really suicide because the alternative is iCloud which AFAIK isn't supported either. It's a legacy system and developers have to make business descisions on how much they spend on supporting obselete systems. You should be able to pick up a very cheap second hand machine. .

[quote name='MiltyG565' timestamp='1431977809' post='2776938'] It says on our website that we aim to dispatch all orders within 2 working days, ... [/quote] That's essentially what I'm getting at. Anyone not receiving their strings the next day isn't going to be pacing their hallway waiting for the rattle of the letterbox and phoning your managing director on the stroke of midnight on his home phone Communication.

[quote name='MiltyG565' timestamp='1431970877' post='2776793'] Some people regard shipping times as an aspect of customer service. People don't like to wait too long. Usually any holdups with our deliveries is completely down to the postal carrier. We have a very clear policy on dispatching orders ASAP. We then let the customer know if there will be any hold-ups with the delivery (public holidays, strikes, times of high demand, etc etc). And I think our customers really appreciate that - I know I'd appreciate it if I was on the receiving end. [/quote] That's fair enough. But as soon as possible is very vague. If I'm planning a project I need to know lead times. As soon as possible could be 4 weeks or 6 weeks.

Since the subject is customer service the answer is: It really doesn't matter how long each item takes or in what order the items are delivered in. What matters is that the customer is informed on the estimated delivery time before he places the order. If I order a lead and they say two weeks and my gig is in 4 weeks, It really doesn't matter.

And there we go... At the end of the gig on Saturday I'm left standing staring a pile of 'kettle' leads. 14 in total. All of them 0.75mm. I know one of them is for my amp and 4 of them are for my lights. The others belong to the guitarist, PA, smoke machine and Laser. This is why it becomes a bit of nonesense to fuse each lead depending on the device. People will just grab a lead without understanding they're different. I'm now left searching for my 3amp/5amp leads and my 10amp/13amp leads. Otherwise I'm going to blow a 3amp lead next time we use it on an amplifier. Time for some labelling?

[quote name='Nibody' timestamp='1431960662' post='2776614'] Is it? I just don't get.. The comparison is in both cases someone did something wrong... So any time someone providing a service does something monumentally wrong we should put up and shut up? Total b***s. Just about sums up these forums these days. Used to be a lovely place. [/quote] It still is a lovely place. I think somehow you have confused 'monumentally wrong' and 'trying your best to help' as two separate things. Relax.

Tonight is Keyboards. Deep Purple, ELP, Yes, and Genesis. Interview is with Tony Banks (Genesis). Should be a good one.

[quote name='mentalextra' timestamp='1431874031' post='2775743'] 60 parcels a day! Round my way the drivers have over 120 parcels a day, and with 'pressure' from management to 'not' return any they dont have the luxury to build in waiting time. In my experience some people have totally unrealistic expectations where cheap couriers are concerned [/quote] I think it's the couriers who have unrealistic expectations. If they expect to make a profit and their company to survive then they need to sort out their business model. If you say you are going to deliver for a certain price then you have an obligation to do that.

I don't think anyone should get too hung up on dance music tracks. They're to be danced to not micro analysed. Some bands do get too busy live especially bass players but I think that line isn't too bad.

[quote name='White Cloud' timestamp='1431725304' post='2774487'] Coming out of your comfort zone is essential for lasting change and improvement. The vast majority of the populous are risk averse by nature....but in reality, whats the worst that can happen? [/quote] Definitely. My audition 'failure' didn't stop me from auditioning again. It did teach me several valuable lessons.

[quote name='seashell' timestamp='1431722839' post='2774461'] I bet he didn't actually have a band, Tim. :-) [/quote] He definitely had a band. They were very busy. Their bass player recommended me. I was just made to feel very uncomfortable. Auditions are funny things.

Yes. I 'auditioned' for a band. Essentially, I had to learn about 20tunes in 4 days. Pop/rock standards that I mostly knew. So I brushed up on them and off I went. "Just bring your bass, it'll be only me (the guitarist) there. I don't want to waste the rest of the bands' time." Impossible. I had to play along with his guitar playing. No drums/machine, no vocals, tunes he knew inside out. Forget about wasting his bands' time. What about my time? Win some/lose some. Lucky escape for me I think.

This must be what it means. http://youtu.be/IfeyUGZt8nk

[quote name='CamdenRob' timestamp='1431618818' post='2773297'] Surely they have to calculate stuff like that against minimum wage? So if you don't make enough deliveries you will still get minimum wage? [/quote] They're probably all self employed. Can't see how any of it can work. For a start how many will have business insurance on their cars. Can of worms.

[quote name='stuckinthepod' timestamp='1431608378' post='2773129'] Hi ... Stuckinthepod [/quote] I don't think you did anything wrong. A few other posters jumped in and seemed to be encouraging you to hunt the driver down and kill him. It seems to me a failing of their complaints department but who knows how busy they are. Although I would have expected your complaint be prioritised and put in a queue to be dealt with within a couple of days considering your complaint didn't actually involve loss or damage.

[quote name='MacDaddy' timestamp='1431603871' post='2773025'] The OP is not responsible for the actions of the driver, or the actions of Parcelforce management. Had my property been treated the same way I would probably have done the same thing, and would have absolutely no guilt at the outcome. [/quote] I don't understand how the customer complaints department has failed so badly. How a customer can be so annoyed that within 48hours of what is effectively a near miss (no bass guitars were damaged or lost) an employee gets the sack from managing director level. It's a very strange way to operate a service company.

[quote name='bassace' timestamp='1431586248' post='2772744'] What I managed to omit is that if you do make a loss or break even, then no need to submit a short tax form. Obvious, really, but as others have said, don't try to put your losses against your [b]other income[/b]. Keep things simple and, besides, the taxman won't be very impressed. [/quote] Yes. You must keep your bass playing income/expenditure under one umbrella. You can't claim a loss and then try and claim PAYE back. That's not part of the deal.

[quote name='discreet' timestamp='1431598233' post='2772922'] Ha! Sorry, they're called 'myHermes'... I call them myHerpes without even thinking about it. [/quote] Ah. I suspected as much. Although I've not seen any of their vans about and never had any dealing with them. Maybe they're not huge in the affluent South East?

[quote name='Beedster' timestamp='1431597755' post='2772910'] ... the problem is that PF are always going to behave like most large businesses and protect the bottom line in any way they can. [/quote] 'Most' successful big companies don't use the 'any way they can' method. The successful ones have a forward thinking approach to their customers and employees. Look at the companies that are doing really well and look at customer satisfaction. There is a link. Anyone who looks at running a company as purely a financial exercise will spectacularly fail. Eventually.