Yep, although I suspect that Amazon or another player must be looking at this poorly organised and increasingly unpopular sector and thinking "We could own that". Have to say that hearing positive about ParcelForce is a new thing, but resonates with my experience recently, and Mrs Beedster just had a lovely driver sort an issue for her. Like Amazon, PF seem to do what it says on the label. I'm really disappointed with the way Interparcel have gone downhill though, sending bills for alleged infringements of their policies without the two things that were absolutely required
1. A statement of the policy in question
2. Photographic proof of the infringement
...is poor. The fact that on both occasions the original; message suggested that the packaging was insufficient suggests they're simply fishing, someone at the depot sees something that s/he doesn't like, and scans the label into a list of offenders, without reference to any clearly communicated policy - for example that no more than 20% of the surface area of the package can be covered in tape or similar (it would still be illogical). In both cases above I sent them proof that there was no problem with the packaging and they withdrew the 'fine' both times. But to my mind any business that can email a customer telling them that they owe them a fine for breach of their T&Cs needs to make damn sure that they have their own house in order first.