Agreed and agreed
But what I find most annoying is their failure to recognise the oldest rule in retail; never ignore a customer. I've had shops be rude to me, give me incorrect information, not have the item in stock after all, forget to send the item, send the wrong item, send the right item to the wrong address, double charge me (one forgetting to charge me but remembering about three months later), even lose the item I've bought, but none of them are as annoying as being repeatedly ignored 🤔