Beedster

Yep, I'm still running, IIRC, Mountain Lion on a 2010 iMac for that very reason. Still going strong largely because I rarely connect it to the internet I suspect.

Ah, the days when domestic/consumer audio equipment was decent quality, despite requiring only marginally less space than the family car 🤔

My Dad was horrified when he bought my first electric guitar that despite spending the lofty sum of £25 he had to fork out on an amp. So horrified in fact that he didn't fork out on an amp. So I set about modding my grandparents old tube radiogram. On reflection the tone was surprisingly good

I had a nightmare with hardware/software incompatibility with expensive gear a few years ago so feel your pain. I just tried to find any info I could but there's certainly not a lot. However, I suspect the fact that Thoman list your model as the highest selling of 62 digital modelling guitars it sells suggests that you're not alone and I've no doubt there will be a fix soon 👍

Yep, I bought a UAD x4 from Anderton's and it had a design fault that emerged after a few months use (the power cable could not be removed from the device itself once plugged in which meant a supposedly portable device suddenly became non-portable, I had only plugged it in once and this was the first time I'd tried to unplug it). Anderton's simply sent me to UAD on this basis. The were very polite and professional but firm about doing so.

Fair point 👍 Interesting to see how this works out

So, the shop accept the guitar as a return, plugs it into one or more phones and it works each time, where's the fault? As I think has been agreed, it's all a bit of a grey area 👍

But... If I buy a bass, it doesn't work so I take it back, the shop plugs it in and it does work, what's the score do you think? They'd say 'The problem is with your tech (in that case amp) not the bass. You need an amp for the bass to 'work', but it's not part of the deal. I'm not saying you're wrong in principle, but Anderton's could equally say in this case the problem is with the buyer's tech and not the instrument they sold?

Another sign of the times

I agree @BigRedX, but a big part of this is whether the problem is permanent, which I doubt, or something that's being fixed and could be resolved imminently? You sound like you might be a bit better informed re this 👍

I agree but sometimes it's simply resources, many businesses are up against it at present, there's no slack and it only takes one person to be on leave or ill and emails don't get responded to and things get behind. Anyway, if Mooer are anything like a lot of tech providers, I imagine 95% of emails/calls they receive are likely requesting information that's already available on their website etc, that's been my main lesson with digital audio, specifically that it's nearly always quicker to sort the problem via the various manufacturer/audio/musician forums than via emails/helplines. In fact, if the @edstraker123 asked the question in one of the technical forums here it might be that someone has come across it or similar and can provide a solution, there's a lot of geeks here after all

This is a great thread 👍

I had some issues with Pro Tools a few years back - it was loading or not loading apparently completely at random - which it transpired were the result of some software I'd downloaded that, IIRC, was related to my Adobe apps on the same device (if Adobe was open Pro Tools wouldn't launch, I might be wrong on the specifics but it was something along these lines). I tried calling various helplines and emailing, but eventually just scrawled through the forums on the Pro Tools website and eventually identified and isolated the problem. I learned a lot of other stuff while doing so also!

As I mentioned, earlier, you can bet that as long as they've sold sufficient guitars, that Mooer are also working on a fix for this. There lack of response might simply be the result of the information already being out there, are you checking their website for updates/have you registered with them for emails/notifications etc?

I took almost two years off electric bass to focus on upright until a few months back, when an injury forced me to play electric again. I’m really struggling to get anything close to the speed and fluency I once had, feels like I’ve been playing 4-months and not 40-years 😆

Pirastro Eudoxa are close to £900 a set now, even Gamuts come in at over £500 with Lenzner - which used to be considered a budget brand in guts terms - not far behind in the high £400s

Nicely put 👍

Mmm, I'm not so sure, if the manufacturer indicates that you need a certain app/software to use the instrument, it's not their responsibility if you are unable to run that software on your device, or have accidentally removed it (even via an update). I buy my UAD gear from Anderton's, I can't go back to them when Apple release a new OS so the device no longer works fully, and say I want my money back, I have to monitor the manufacturer's website and keep an eye on their email updates. I imagine this will resolve itself quickly either via Anderton's who are very good or via a new software release so I doubt it's going to cause @edstraker123 many further problems, but it is a lesson in changed times in audio and musicianship

I agree re testing the legalities here, it's a fine line I suspect Re Mooer having access, I agree when planned updates are made, but as I understand it sometimes an unplanned short-notice fix for an OS can also cause problems?

That's a hard truth when it comes to this space, it's simply a sign of the times, and it's been moving this way for many years (hardware as well as software, I have a cable drawer with around 30-different cable types that at one time or another connected audio gear to computers or other audio gear but which are now largely redundant). I never allow any updates on a device until I'm sure that all of the manufactures of the hardware I connect to that device have released relevant drivers or workarounds, in my case that's several units by UAD, Softube, and Soundcraft. It can be a complete PITA