For the last year at least I've used Parcelforce whenever possible, due in large part to the really good driver here. Anyway, tried to book a collection for Wednesday and it was a lot more complex than usual and didn't offer the usual time slots, which delayed the whole thing as I was only going to be home in the afternoon, albeit when the driver usually comes by (around 3.00 each day). Postman arrived yesterday morning with a load of bills and also asked for the items he had to collect, which were going into the back of his small postie van. Turns out that Parcelforce have now handed collections and deliveries to Royal Mail, which strikes me as a pretty bad move for us punters given RM are not exactly state of the art