Not trying to get into a fight, but to be honest these days it's a reasonable response.
First, it's probably going to take him longer to look it all up while on the phone that it would have taken you, and he might have more calls waiting a shop full of customers also wanting attention. OK he might have been. alittle more polite if he only said what's written....
Second, given it's all on the website, what more can he tell you over the phone about the pros/cons of what they have in stock that you can't get one one or more internet forums (if I were going to buy any gear new the last place I'd trust for advice would be the shop and the first place I'd trust would be Basschat)
Good to hear that Will at BB was very helpful, but I've hear bad stuff about him also. Bottom line is that you can get lucky and catch someone at a good moment, or get unlucky and catch them at a bad one. Doesn;t make Bass Direct or Bass Bros or the people who work in them good or bad, just human 👍