Last year I ordered an Ibanez that turned up virtually unplayable , like 4.5 - 5mm action and intonation out, only slightly but enough to bug me. I don't expect a 1 1/2 hour set up or plek or whatever on a thousand quid bass, but I'd at least fancy not having to wrestle with it. I got the feeling they were having a laugh and wound out the saddles to max height as a FU gesture for asking do they check the set up.
Turns out I got it sorted after a while setting up and the bass was otherwise immaculate. Ok, Sorted moved on.
So back to this week; I've been thinking for a while let's see what all this Dingwall fuss is about so asked a few questions on a NG3 5 string in black (that appeared to have been in a while).
I asked what year it was, does it have a nice low action and is it definitely new and not a return.
The answers were: not sure what year it is, possibly a 2024, yes Dingwalls can achieve a low action and no mention of the new/return. I sort of got the impression they aren't that bothered about selling Dingwalls.
I thought mmm, OK we'll let things ride and go with the flow. Hit checkout then up pops the £15 delivery charge. On a 2300 quid item, really???
All the little snags I'd forgotten about suddenly came rushing back to me and I thought I'm out.
Don't know if I'm being a little too arsy or whether music shop staff are right and the customer is always wrong...