[quote name='Soliloquy' post='1197543' date='Apr 12 2011, 10:58 PM'][b]If the buyer is unhappy then there are proper channels to go through. This isn't one of them.[/b][/quote]
I disagree.
Speaking generally here, not specifically about the matter in hand...
If someone has an issue with a bass-related vendor, should approach the vendor and try and sort it out behind closed doors.
If that fails, and they have good grounds for complaint, post it for the world to see. It's fair game. How a problem is sorted out is more of a customer service yardstick than how a sale goes.
For what it's worth, I've got a lot of time for Mark, and I've bought quite a bit of stuff from him in the past. Nice guy, never had a problem.