On a whim I ordered a J&D 1975 Jazz bass (as per http://www.dv247.com/guitars/jandd-jb-vintage-1975-sfgr-bass-guitar-surf-green--201561) last Tuesday, with the website advising 2 working days for delivery. I started tracking the order and noticed on Wednesday it still wasn't shipped. I contacted DV247 and was informed that due to a national holiday in Germany, it would be received Friday and not Thursday, fair enough.
I opted to work from home Friday (which requires juggling) and the package was out for delivery from 7am. Roll on 7pm, nothing. I contacted DV247 on Monday and queried this, they advised me to register on UPS and have the package redelivered to a local UPS delivery point (a newsagent less than a mile away) which I did at 11am. As a gesture of goodwill, they generated a £10 discount code for a future order (assumptive that I'd even risk using them again).
By 5pm and the redirect request still pending, I contacted UPS. They said they didn't know where it is and to wait. I contacted the newsagent who advised nothing had been delivered at 6pm and the UPS driver had been already but not with my parcel.
Tuesday - still nothing, still pending. I cancelled the redirect and at the point of sheer boredom and frustration, asking DV247 to cancel the order which they were fine with. This morning I have an email from them stating UPS have lost the parcel, and they will refund me when they have found it and it is returned to DV247. I have queried this logic, as it is not my problem and why should I wait ? It was never delivered and my contract is with DV247, not their courier. UPS have been pretty useless and cannot track anything in their system any more so than I can on their website.
To me, DV247 haven't really taken great ownership of this issue and passed the blame to the courier. I await their response on my last email but thought it better people be aware of this in case they want to order from them in the future.