Hard for me to comment without bias as I've known Mark since BassDirect was running from an old lockup on a farm, but he's always been very attentive and patient with me. His business has grown exponentially since then and he may not always have the time to provide a personal service everytime . I've spent about £1500 in 5 years but only in a couple of transactions, but I know when I do want to spend big I'll be going to him.