[quote name='Beer of the Bass' timestamp='1482004374' post='3196962']
From the couple of times I've returned items to Thomann, that seems a fair assessment. I got a satisfactory response from them, but I took care to be clear about what the issue was and what I was asking from them, and it does take a little time for the wheels to turn compared to smaller more specialised retailers. They can feel kind of impersonal and procedure-bound compared to a small retailer, but that personal touch you get from smaller businesses can sometimes be as much a curse as a blessing if the guy you're dealing with has an attitude problem!
[/quote]
I found Thomann to be very quick and efficient in agreeing to and organising a return - within a matter of minutes I had a prepaid post label.
I returned one of these: https://www.thomann.de/gb/thomann_westerngitcase_12.htm
after following the advice in the description of this:
https://www.thomann.de/gb/fender_t_bucket_300ce_bass.htm
that it fit
it didn't- the span of the tuning heads is too wide for the case
I see they still have the advice in the description despite my pointing out their error
but the return was agreed and organised in a matter of minutes