The main problem (in my opinion based on several interactions) with BD is Marcus (not Mark). Unbelievably rude and arrogant - acts in such a condescending and patronising way, absolutely no excuse for that - it's been something that's been said on here many many times. Honestly, I don't understand why Mark keeps him around. Lose him, hire someone that can at least act like they give a single toss, and BD would hugely benefit.