Shout out to Dave and Chris at Ashdown for the amazing customer service I have recieved this week.
I bought a secondhand LB30 head and LB112 cab quite a few years ago and shortly after owning it, it developed an issue where by the amp sounded like static/white noise when the amp was on with or without a bass guitar attached.
I kept hold of the rig and thought I would get round to getting it fixed, but you know life gets in the way.
I messaged Ashdown a couple of weeks ago and Dave Green responded back to say to give them a call and arrange to bring the head in to be looked at.
When I called, Dave said that the head could be brought in anytime, he then realised that Chris lived very close to me so suggested that rather than I bring it in I could drop it off with him to bring in.
I dropped the head of with Chris last Saturday, it got into Ashdown on Tuesday and I got a call from Chris on Wednesday to say that its been fixed.
Previous owner had swapped in a couple of substand valves for some reason and this was the cause of the sound quality issue.
The valves were swapped out and the head given a clean bill of health.
Picked up the amp from Chris last night and a quick collection became a decent half hour chinwag.
I really cannot fault the service, its great in this day and age for a company to go above and beyond to look after customers like this.