[quote name='gapiro' timestamp='1447420383' post='2907535']
see pic - its a 9v centre positive, not a kettle lead- thats the problem , not the other end?
[/quote]
If I'm reading the original post correctly the kettle lead was the replacement they sent, the original 12v power supply is a European one which, as a couple of people have said, you can buy an adaptor for for a few quid.