[quote name='Andyjr1515' timestamp='1478981641' post='3173169']
OK - Schaller, a company I already respected, has gone up to the very, very top of my list of "suppliers with great customer service as well as very good products."
Their website wouldn't take my order for the spacers this afternoon. They make it clear on their website that they actually do not take direct orders from UK and most other European countries but, instead, give a list of authorised wholesalers and retailers. So when I kept getting a server error at the point I confirmed my UK address for delivery of the order - although I thought it a bit odd it was a server error - I assumed the error was linked to the fact that the site would probably block me anyway.
Anyway, as Touchstone Tonewoods (their nominated UK retailer) didn't show them in stock and weren't open until Tuesday, I thought I'd drop an enquiry to Schaller's customer service email address. I did this late afternoon today.
I've just received an email back (it's Saturday evening) from a Dr Bünning.... the owner and Managing Director of Schaller.... apologising, asking for screen shots of the message I'm seeing and letting me know an alternative way of placing my order with them. Now that's what I call GREAT customer service
[/quote]
That is pretty amazing Andy.
As for the info from RhysP.....where would we all be without the interweb? we'd have to do this by fax or something....