I bought a Tascam 24 track recorder from them late last year. It came with a European power supply.
I emailed them to let them know I couldn't use the unit.
After about a fortnight of the recorder sitting in its box (and them sending me a kettle lead, which was absolutely no use whatsoever!!), I snapped and told them that if they weren't going to send me a UK power supply, I would send them a Tascam 24 track recorder.
After much mithering and a rather descriptive post on their Facebook page which really set them worrying, I finally got one.
Recently I ordered a footswitch for said beastie. After a while I emailed them to ask where it was.
They said they had emailed me to let me know that it was coming from Germany, and I would have it by the end of January.
Of course that email arrived.
I am a bit fed up with them.