Chris - I'm happy to give them benefit of the doubt re the email, it's no doubt an automated system & accidents happen. The price hike was cheeky. None of it is terrible but when you put it all together it doesn't paint a good picture.
Nobody seems to answer the phones but I have queried the £10 via email so watch this space. Either they sort this out today or I'll go for a refund... in which case Phil, I'll be in touch.