paulie

I recently purchased an Epifani Cab from the Gallery in London It was the 310 UL model Great cab and as usual Alex organized a swift delivery However due to the rough handling of the courier company the plastic protective corners at the bottom corners of the amp arrived broken. They were still screwed in place but they were cracked and falling apart. So just for the hell of it I decided to write to Epifani and let them know what had happened on the off chance that they may have some spares which they would be willing to send on to me. Within 12 hours of me sending the email I had a reply from the man himself Joe Epifani telling me he was sorry for the damage and that he would dispatch a new set of corners. He also thanked me for buying one of his cabs and asked me about Ireland and the music scene etc. The corners never arrived and I figured that this guy was just too busy running a company to have remembered such a small thing. However, I decided to pop him another mail and let him now the situation. He again responded almost immediately and said he had plum forgotten to send them and that before mailing me back he had actually gone to the post office himself and posted them. He asked me to let him know when they arrived Well they arrived safe and sound yesterday. A man true to his word I mailed him to thank him and again he replied thanking me for the business and offering to be of assistance if I ever needed anything This guy is the head of one of the best bass amp companies out there yet he still went out of his way for some plastic corners I am well impressed