[quote name='Ian Savage' timestamp='1370861236' post='2106331']
Hiscox are awesome for customer service, and I'll say so to anyone who'll listen.[/quote]
I will do the same for SKB.
I bought a 6U rack case secondhand some years ago but it only had a couple of the cage-nuts so I couldn't mount all my gear in it. I did a quick google search to try to find a source somewhere in the UK, came up blank and so I emailed SKB direct in the USA. I explained that I'd bought the case 2ndhand and couldn't find an outlet for the nuts, and could they advise me of a UK dealer I could approach? I received the reply, "Oh yes, they can be a bit hard to come by, give me your postal address and I'll pop some in the mail for you with our compliments. Will two packs be enough?".
Less than 3 days later they landed on my doormat, all the way from Orange county California. Absolutely stunning customer care, especially when you consider that I hadn't even bought the case new from them.