I'll be the first to admit, I haven't always had the best experiences in Andertons. Even as a seasoned player of many decades, I've often felt patronised when shopping in there. However, they did a really good job for me last week, so credit where it's due.
At the start of the week, I bought a Sire P8 five string as a little treat to myself. Bass arrived on Wednesday and it was great, and I mean really great, apart from the fact that the active EQ circuit was intermittent and the A string saddle screws were missing. How the latter issue made it through final QC I have no idea!
Anyway, straight on email to them and they said sorry, no problem, we will sort it. I said I could bring the bass back on Friday as I had a gig in Guildford that night, to which they said would I like a refund or to exchange it. I opted for the latter.
I arrive on Friday afternoon and they have no less than five Sire five string Ps ready and waiting for me, ranging from the passive P5, two P7s and two P8s. They were all great, but a natural ash P8 was the stand out bass for me, so it was just a straight swap in the end.
So, Andertons, well done. Faultless customer service. No ifs or buts, no patronising questions. Thank you.