That's bad, and sadder still that you no longer wish to even own the bass. You will be able to make a clear profit for sure, but the emotional investment and ultimate disappointment are something else.
I wonder if paying in full up front disincentivised completion; I'd like to think not, but plenty of custom builders businesses have ended that way.
I always finished my phone calls with the "promise" to call again in a couple of weeks just to keep informed (be that squeaky wheel).
Obviously, John's passing has been a massive loss to Jaydee, but knowingly giving false information/hope is unacceptable for any business. I'm hoping Andrew is still the one giving truthful replies; I'd recommend asking to speak with him whoever picks up, he always updated me, whether the news was good or otherwise.