I have been known to use most of the big name stores for ordering guitars, amps, effects, etc etc from Andertons, PMT, and many others starting with G !
All of them have sent out damaged or B stock like goods sold as new goods. All of them handled the issues quickly and professionally but naturally hassle for me.
I now accept online purchasing is a gamble ( mainly as many goods are returned so technically not “ new” anymore for the next customer.
If I order a bass, an amp or cabinet I ask that it’s a factory boxed new stock and not a return and this has reduced the issues.
I would say on average over the last four years 60% of the stuff I’ve ordered has arrived marked, damaged or faulty !
The joys of online shopping!!