That's what I heard as well but the experience turned from bad to horrible..
From neglected to ridiculous..
When there was several back and forth without a proper solution, the luither drill a hole on the fret board without consent
Then ensure you the neck/truss rod issue is fixed and promised its ok to turn it.
I can feel it's bouncing back but Martin said it's ok to go on
Wow and it popped :/.. 1st block of fretboard cracked and 2 frets heads up and say hi to me.. at the end I have to pay for the service to get my bass back with a destroyed neck.