Ashbass97

Hi Martyn, Ash here from Bass Direct. We appreciate your comments and honesty about your experience. We’re really sorry to hear you felt that way—it’s never our intention to send out an instrument in less-than-great shape, and we definitely wouldn’t set something up badly on purpose. We don’t remember hearing from you directly, but we’ll check first thing tomorrow to see if there’s anything in our system. If you ever have any concerns, reaching out to us directly is the best way to get things sorted quickly—we’re always happy to help! Regarding the Dingwall, we provided the info we had at the time. Based on our stock flow, we’d assume it’s a 2024 model, but we can double-check if that’s important to you. Dingwalls are great for low action thanks to their even string tension. As for returns, we don’t see many, and we don’t recall ever having this model come back, but we can check if needed. We understand that the £15 delivery charge might seem a bit off on a high-ticket item, but it’s there to ensure safe and secure shipping, and it’s only what it costs us to ship the item to you. We’ll check the emails in the morning, but if there’s anything else we can help with in the meantime, just let us know! Best, Ash