Ashbass97

We don’t have personal emails at the shop just a generic shop email. If you wanted me or Marcus to see your message I would suggest sending a message via WhatsApp I won’t be able to respond until Monday when I’m back in the office.

@J_Bass Hey it’s Ash here from Bass Direct. As it’s out of hours here I don’t have access to our account so I’ll reply from my own I notice you purchased the bass and sent the emails over 4 years ago and things have changed dramatically since then - a new website, a new shop and better customer service. Drop me an email at the shop or send us a WhatsApp and we will see what we can do to help. all the best Ash from Bass Direct

Hi Martyn, Ash here from Bass Direct. We appreciate your comments and honesty about your experience. We’re really sorry to hear you felt that way—it’s never our intention to send out an instrument in less-than-great shape, and we definitely wouldn’t set something up badly on purpose. We don’t remember hearing from you directly, but we’ll check first thing tomorrow to see if there’s anything in our system. If you ever have any concerns, reaching out to us directly is the best way to get things sorted quickly—we’re always happy to help! Regarding the Dingwall, we provided the info we had at the time. Based on our stock flow, we’d assume it’s a 2024 model, but we can double-check if that’s important to you. Dingwalls are great for low action thanks to their even string tension. As for returns, we don’t see many, and we don’t recall ever having this model come back, but we can check if needed. We understand that the £15 delivery charge might seem a bit off on a high-ticket item, but it’s there to ensure safe and secure shipping, and it’s only what it costs us to ship the item to you. We’ll check the emails in the morning, but if there’s anything else we can help with in the meantime, just let us know! Best, Ash