sandbergmarc

glad Dustin was able to get you sorted!

hi! happy to get you sorted! just sent you a PM

bring ‘em on! ❤️

hi! Marc here from Sandberg! first and foremost, I hope i’m not breaking any rules for the forum/this thread. if I am, someone kindly let me know (or give me a swift kick in the butt). as for your frustrations, I can assure you that it’s not intentional avoidance. some of the insight provided in this thread is spot on, in that we (like many other companies) have had a number of issues with emails either getting to us OR getting to people. anything from spam filters to the email servers people us (eg Google) rejecting our emails entirely for a variety of reasons, most recently the SMTP authentication certificate. these are just a couple very real and often very frustrating things we’ve encountered and are working to fix that! to address your specific concerns/inquiry, please don’t hesitate to contact me at [email protected] (yes, “.com” - I live in Chicago. you are also welcome to CC my personal email at [email protected] to make sure I see it). thanks for bringing this to our attention! -Marc