The guys in the shop were ok but over the years I've heard many horror stories about what goes on in the depot from people who had worked there.
I remember some 15 years ago, the guitarist in my band bought a Fender Twin amp from Gak but they only had the display item at the shop, so they asked him to drive up to the warehouse to collect it... 15 years on... and they still haven't charged his credit card for the amp!.... He'll be sad to see them go I'm sure!