Yep I agree , there is one shop down here where the chap who owns and runs it spends most of his time looking up at a computer screen he has behind the counter , they sell stuff on eBay so I presume he is dealing with that ! I have asked questions while in there and get an answer without any eye contact at all as he is too busy looking at the screen its unfortunate that this is the closest music shop to me with a decent amount of stock but I do use it begrudgingly because of the poor and grumpy service !