Ashdown Customer Service

[KiOgon]

[quote name='walbassist' post='1364294' date='Sep 6 2011, 05:10 PM']Didn't realise you can buy direct from Ashdown![/quote]
Technically I didn't 'buy direct' but as it was the 1st out the door & the cab was custom built & it saved a very long journey up to the retailer then back down the country to me & not to mention I was hassling them just a bit

[Ashdown Engineering]

[quote name='radansey' post='1364249' date='Sep 6 2011, 04:28 PM']This is odd. I have been emailing them with regard to my EB 180-12 for the past month and have heard nothing. I have requested access to the schematics (the VU meter is non-operational) and even registered for the latest news on the website, and to date absolutely nothing so far. Puzzled.



Ross[/quote]

Cheers for the comments guys - we do try to go above and beyond and it's nice to know it's appreciated ;-)

Ross not sure why you haven't had a response regarding your EB12 that's very unusual, maybe caught up in our spam filter or summut... Email me and I'll get you sorted - [email protected]

Cheers, Lee

[nottswarwick]

See ...there we go....excellent stuff

[Merton]

Brilliant Lee, that's why everyone raves Keep up the good work!

[radansey]

Lee,

I've just sent an email.

TIA,

Ross

[radansey]

Immediate, rapid response from Lee - now sorted. Top man.

Brilliant customer support.

Downloaded schematics = Happy Ross (now where did I put that DMM??)

Ross

[citymariner]

I've had the same experience.

An unregulated power supply fried a section of my Klystron head, rang ash down, they sent the new one out to me that day and it arrived before a different courier picked up the broken head!

[JTUK]

I don't use Ashdown, but you can't argue with the fact that they seem to care about after-sales if this thread is anything to go by.

[joe_bass]

Hmm reading through this makes me think maybe I should bother contacting them again regarding the EB-150 I bought about 8 years ago which has cut out ever since I bought it. It's been off to them twice & to a tech down here once. No one has actually fixed it though.

[radansey]

[quote name='radansey' post='1365755' date='Sep 7 2011, 08:54 PM']Immediate, rapid response from Lee - now sorted. Top man.

Brilliant customer support.

Downloaded schematics = Happy Ross (now where did I put that DMM??)

Ross[/quote]

T-shirt arrived in the post today.

Many Thanks

Ross

Edited September 11, 2011 by radansey

[Ou7shined]

Ooh can I have a free t-shirt too?
I no longer use Ashdown but I do still big up the brand (in fact I was doing just that with a bassist who came up to me after last night's gig).

[LeftyBiskit]

Yeah-Ashdowns customer service is 2nd to none-got a new EQ switch off 'em this year foc.
That Guy Morel's a top fellah

[DirkThrust]

[quote name='joe_bass' post='1368301' date='Sep 10 2011, 09:45 AM']Hmm reading through this makes me think maybe I should bother contacting them again regarding the EB-150 I bought about 8 years ago which has cut out ever since I bought it. It's been off to them twice & to a tech down here once. No one has actually fixed it though.[/quote]

I had a similar situation with a cab that got fried. It had to go back to them 3 times before they actually fixed it. I can't fault their helpfulness and desire to do the right thing but I just got the impression that their organisation is a bit haphazard.