GT40Graham Posted October 1, 2010 Share Posted October 1, 2010 (edited) Hi All, Some of you may remember my post about my new Marshall MB4210 combo which overheated at a gig and started cutting out. Believe me, I was not impressed. Anyway, the amp and extension cab (MBC115) were returned to MB Music from where I bought them (online) and they were then shipped back to Marshall who said that they would treat this as urgent. The outcome was that amp needed a new mainboard which would take 2 weeks to arrive, they couldn't replace the amp at that time as they didn't have any in stock. Fair enough. After 3 weeks there was no sign of the mainboard so after contacting Marshall, I was told that I was getting a replacement amp which could be another 2-3 weeks. Not impressed at all. I kicked off a bit with Marshall and also referred this back to Martin at MB Music. [b]The Result[/b]: At no extra charge, Marshall upgraded me to the MB4410 combo (4 x 10" as opposed to 2 x 10") and chucked in a free cover as I'd already bought one for the MB4210. Now I was impressed. I'd like to publicly thank Marshall and also [url="http://www.guitarandampshop.co.uk/"]MB Music[/url] in Bognor whose aftersales service has been exemplary. I'll tell you one thing though, the new MB4410 weighs a ******* ton! Regards, Edited October 1, 2010 by GT40Graham Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted October 1, 2010 Share Posted October 1, 2010 I`ve always had first class service from Marshall - luckily only when buying gear or arranging servicing for my gear, no breakdowns. They are indeed a great company to deal with. Quote Link to comment Share on other sites More sharing options...
leonshelley01 Posted October 1, 2010 Share Posted October 1, 2010 I've never had a problem with my Marshall bass amps, but recently had an issue with a 15 year old Valvestate guitar amp. Dropped it off at Bletchley on a Tuesday, picked it up on Friday having been serviced, new valve and 2 pots fitted, all for £40, plus they called me on my mobile as I wasn't at home to tell me it was done. Quote Link to comment Share on other sites More sharing options...
basshead56 Posted October 4, 2010 Share Posted October 4, 2010 Marshall are, by all accounts a great bunch to deal with. Haven't heard any real horror stories about customer service yet. Fair play, especially when they make such great amps. Quote Link to comment Share on other sites More sharing options...
TheRockinRoadie Posted October 4, 2010 Share Posted October 4, 2010 Right this is REALLY annoying for me, i had 3 MB4210s blow up on me, and then my MBC115 cab blew the crossover, in the space of 3 weeks. Marshall did NOTHING and couldnt care less. Quote Link to comment Share on other sites More sharing options...
bassmachine2112 Posted October 9, 2010 Share Posted October 9, 2010 hiho,having used a mb450 head and peavey cabs for a few years now I have had no bother whatsoever apart from changing the pre-amp valve in the classic channel. Very loud and it has it,s own sound. Quote Link to comment Share on other sites More sharing options...
GT40Graham Posted October 9, 2010 Author Share Posted October 9, 2010 [quote name='bassmachine2112' post='982373' date='Oct 9 2010, 10:46 AM']hiho,having used a mb450 head and peavey cabs for a few years now I have had no bother whatsoever apart from changing the pre-amp valve in the classic channel. Very loud and it has it,s own sound.[/quote] Out of interest, did you change the valve for anything special? Regards, Quote Link to comment Share on other sites More sharing options...
Count Bassy Posted October 9, 2010 Share Posted October 9, 2010 [quote name='TheRockinRoadie' post='977636' date='Oct 4 2010, 08:48 PM']Right this is REALLY annoying for me, i had 3 MB4210s blow up on me, and then my MBC115 cab blew the crossover, in the space of 3 weeks. Marshall did NOTHING and couldnt care less.[/quote] Your experience of Marshall service seems so different to other peoples, I just wonder if you were in direct contact with them or going through a distributor? Quote Link to comment Share on other sites More sharing options...
bassmachine2112 Posted October 10, 2010 Share Posted October 10, 2010 I changed the valve cause it had a crack and went microphonic so I got one from my guitar player who had a few spares for his head and all has been well since. It was a 5 minute fix. I have often thought about trying some of my nos stock of valves-rca,mazda, and see/hear the difference. If any one has tried out different pre amp valves then a report of their findings would be very interesting or maybe the difference is nothing to worry about. maybe have a go myself one day,mind you if it aint broke. Quote Link to comment Share on other sites More sharing options...
Bigjas Posted October 15, 2010 Share Posted October 15, 2010 [quote name='GT40Graham' post='973602' date='Oct 1 2010, 09:35 AM']I'd like to publicly thank Marshall and also [url="http://www.guitarandampshop.co.uk/"]MB Music[/url] in Bognor whose aftersales service has been exemplary. I'll tell you one thing though, the new MB4410 weighs a ******* ton! Regards,[/quote] I bought the 4410 from Martin at MB Music too, great service, great shop! And yes, it does weigh a ***** ton............ Jas Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.