Machines Posted March 18, 2011 Share Posted March 18, 2011 Last Saturday at the London Bass Show I bought one of Rotosound clip-on tuners for £5 which I thought was a bargain. However, upon attempting to use it the day after, it was DOA ! Changed the battery - nothing ! It'd light up but no display at all. Even though it was only £5, and being the ever whinger that I am, I emailed Rotosound. I got a response back the next day (bearing in mind I sent the mail Sunday) and was offered a newer model to replace it at no charge. Picked it up from post office today and it's doing it's job nicely ! Rotosound could have easily asked me to send the faulty one back and they'd ship another, but no questions asked. Thumbs up to Jason at Rotosound for his swift action ! It's nice to see their Chairman/CEO dealing with customers . Quote Link to comment Share on other sites More sharing options...
Cosmo Valdemar Posted March 18, 2011 Share Posted March 18, 2011 [quote name='Machines' post='1167312' date='Mar 18 2011, 03:49 PM']Last Saturday at the London Bass Show I bought one of Rotosound clip-on tuners for £5 which I thought was a bargain. However, upon attempting to use it the day after, it was DOA ! Changed the battery - nothing ! It'd light up but no display at all. Even though it was only £5, and being the ever whinger that I am, I emailed Rotosound. I got a response back the next day (bearing in mind I sent the mail Sunday) and was offered a newer model to replace it at no charge. Picked it up from post office today and it's doing it's job nicely ! Rotosound could have easily asked me to send the faulty one back and they'd ship another, but no questions asked. Thumbs up to Jason at Rotosound for his swift action ! It's nice to see their Chairman/CEO dealing with customers .[/quote] I once had one of their A strings go dead on me within an hour of fitting. I emailed rotosound, again expecting to have to go through the process of sending the bad string back, etc. Instead I got an extremely apologetic reply from Jason Howe himself, and they sent out a whole new set of strings, no questions asked. Quote Link to comment Share on other sites More sharing options...
thumbo Posted March 18, 2011 Share Posted March 18, 2011 (edited) I used to deal with Rotosound a lot in 2 jobs in the past. They always had stock, the staff were very knowledgeable and friendly, and they shipped stuff out almost instantly. If only all companies were like that in the music industry! Edited March 18, 2011 by thumbo Quote Link to comment Share on other sites More sharing options...
Cat Burrito Posted March 18, 2011 Share Posted March 18, 2011 A few people here knock Rotosound but I've been using them for a while now & this is all very pleasing to hear Quote Link to comment Share on other sites More sharing options...
chrismuzz Posted March 18, 2011 Share Posted March 18, 2011 It's a shame their strings don't quite tickle my fancy because they really are a brilliant company! Quote Link to comment Share on other sites More sharing options...
arthurhenry Posted March 18, 2011 Share Posted March 18, 2011 Another plus point - Jason Howe built their string winding machines by hand. Quote Link to comment Share on other sites More sharing options...
stingrayPete1977 Posted March 18, 2011 Share Posted March 18, 2011 [quote name='BurritoBass' post='1167418' date='Mar 18 2011, 05:08 PM']A few people here knock Rotosound but I've been using them for a while now & this is all very pleasing to hear [/quote] Ha I have never knocked them as a company just the products themselves fwiw. Quote Link to comment Share on other sites More sharing options...
Dood Posted March 18, 2011 Share Posted March 18, 2011 Yeap, big high five for all the team at Rotosound. They (including Jason and John at LBGS this weekend) have always bent over backwards to help me. Behind the scenes is a great lady called Coral who works tirelessly dealing with orders. Thanks Coral, absolutely brilliant! Infact, expect an interesting (I hope) post from me re: Rotosound in (hopefully) the next few days! Quote Link to comment Share on other sites More sharing options...
Big_Stu Posted March 18, 2011 Share Posted March 18, 2011 I've been using Roto's in guitar & bass for almost 30 years. I've tried Fender (worst of the lot), Ernie Ball & D'addario but never for long, in fact, not of more than a one packet trial. Always gone back to Roto's. Now I just wouldn't bother trying any others at all. Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted March 18, 2011 Share Posted March 18, 2011 [quote name='BurritoBass' post='1167418' date='Mar 18 2011, 05:08 PM']A few people here knock Rotosound but I've been using them for a while now & this is all very pleasing to hear [/quote] Agree, Rotos are the best for me, and great to hear that they are a company who value their customers. Quote Link to comment Share on other sites More sharing options...
andy67 Posted March 19, 2011 Share Posted March 19, 2011 No argument from me either! Wonderful company with superb customer service and support! andy Quote Link to comment Share on other sites More sharing options...
hillbilly deluxe Posted March 19, 2011 Share Posted March 19, 2011 Roto's rock,had mine on my Jazz for about 10 years,and they are still as dead as they were a month after i got them. Quote Link to comment Share on other sites More sharing options...
DaveB Posted March 19, 2011 Share Posted March 19, 2011 good to see you got a good customer service, make a change these days. I wouldn't use their products just because the strings feel like they are caked in glue to me, but still if people like em go for it Quote Link to comment Share on other sites More sharing options...
Deep Thought Posted March 19, 2011 Share Posted March 19, 2011 I had a long chat with Jason a few years ago when I was at their stand at Manson's guitar show in Exeter, waiting for JJ Burnel to turn up for a poster signing. Really nice bloke, and when JJ did turn up, Jason offered to take a photo of me and him, and Emailed it to me. I was quite impressed when he told me he was their chief exec! I don't dislike their strings, except that I've found others that keep their 'zing' longer, but I have a lot of time for Jason. Quote Link to comment Share on other sites More sharing options...
Ancient Mariner Posted March 19, 2011 Share Posted March 19, 2011 When I started playing guitar >30 years ago Rotosound was one of the first makes of strings I tried - and very quickly dumped because they'd go dead and start being difficult to tune within a week (really). About 5 years ago I bought a new JJ goldtop at Music live, and asked Tony Muschamp (owner of JJ then) what strings they used and recommended - I was surprised to hear 'Rotosound'. I used it from time to time and the strings stayed good for quite a while - complete contrast to the Rotos I remembered from my youth! For most of my other guitars I use DR, but for the JJ I still fit Rotos. At some stage I'll have to try some of their bass strings. Quote Link to comment Share on other sites More sharing options...
gelfin Posted March 19, 2011 Share Posted March 19, 2011 I give Rotosound top marks for customer service. I had a problem getting a few sets from a local store. Waited over two weeks for them to fail to get them. Contacted Roto direct who confirmed that they had never received the order. To make up for it they not only sent me my order direct but doubled the quantities. That worked out at 5 sets free. Quote Link to comment Share on other sites More sharing options...
yorks5stringer Posted March 20, 2011 Share Posted March 20, 2011 Contacted them twice (Jason and Nigel) about the 2010 Yorkshire Bass Bash this time last year....still waiting for a reply! Quote Link to comment Share on other sites More sharing options...
Machines Posted March 20, 2011 Author Share Posted March 20, 2011 Do you want me to give him a nudge for you ? Perhaps they could still come ? Quote Link to comment Share on other sites More sharing options...
yorks5stringer Posted March 20, 2011 Share Posted March 20, 2011 (edited) [quote name='Machines' post='1169181' date='Mar 20 2011, 08:49 AM']Do you want me to give him a nudge for you ? Perhaps they could still come ? [/quote] Just asked if they would kindly donate some strings for a Raffle Prize for the Bash but got no reply. Gave them loads of details too...maybe instead of a nudge, you could give Nigel a slap! (Sorry, I'll get me coat!) For the sake of clarity, my comment regarding "a slap" relates to "slap bass" and not a violent act.....! Edited March 20, 2011 by yorks5stringer Quote Link to comment Share on other sites More sharing options...
EddyGlee Posted March 20, 2011 Share Posted March 20, 2011 (edited) I used there Standard Gauge Nickel Swing Bass Sets years ago and thought they sounded great, and better still they were easy to get hold of, but had to stop using them because of there inconsistency from pack to pack.. had quite a few sets with a dead E string from new, tried using them again years later and found same problem occasionally, so decided it was too much of a risk buying them. don't know much about there other sets but has anyone else found this with there Standard Nickel Swing Bass sets ? Edited March 20, 2011 by EddyGlee Quote Link to comment Share on other sites More sharing options...
Randy_Marsh Posted March 21, 2011 Share Posted March 21, 2011 [quote name='Machines' post='1167312' date='Mar 18 2011, 03:49 PM']Last Saturday at the London Bass Show I bought one of Rotosound clip-on tuners for £5 which I thought was a bargain. However, upon attempting to use it the day after, it was DOA ! Changed the battery - nothing ! It'd light up but no display at all. Even though it was only £5, and being the ever whinger that I am, I emailed Rotosound. I got a response back the next day (bearing in mind I sent the mail Sunday) and was offered a newer model to replace it at no charge. Picked it up from post office today and it's doing it's job nicely ! Rotosound could have easily asked me to send the faulty one back and they'd ship another, but no questions asked. Thumbs up to Jason at Rotosound for his swift action ! It's nice to see their Chairman/CEO dealing with customers .[/quote] I've been having the exact same problem with mine! Did you just email them and they sent you a new one, or did you have to show a receipt or anything as I don't have that anymore... :/ Quote Link to comment Share on other sites More sharing options...
ead Posted March 21, 2011 Share Posted March 21, 2011 [quote name='EddyGlee' post='1169664' date='Mar 20 2011, 04:33 PM']I used there Standard Gauge Nickel Swing Bass Sets years ago and thought they sounded great, and better still they were easy to get hold of, but had to stop using them because of there inconsistency from pack to pack.. had quite a few sets with a dead E string from new, tried using them again years later and found same problem occasionally, so decided it was too much of a risk buying them. don't know much about there other sets but has anyone else found this with there Standard Nickel Swing Bass sets ?[/quote] I'm a reasonably recent convert to Swing Bass Nickel user and so far have not experienced this. I've probably had 3 or 4 sets now; I'll keep an ear open for this happening... Quote Link to comment Share on other sites More sharing options...
Telebass Posted March 21, 2011 Share Posted March 21, 2011 (edited) Many years using Rotbass 40s (nickel Swing Bass with no silk) and I've never had a bad set. As all my basses were strung with them, and all in use, I got through quite a lot of 'em! All good. The only thing I did not like about Rotosound was when they stopped making Superwound 505s. Best bass string ever. Contact core pressurewounds. Great on any type of bass, fretted or fretless, easy on fingers and frets. If they re-introduced them, I'd even dump my TI Jazz flats to change back. Their local rep, Roger Channing, is always good and knowledgeable. Also a fount of knowledge and experience of playing in tribute bands (Upbeat Beatles, and damned good they are too). And when he was on leave once, Jason visited instead! Great team of people. Edited March 21, 2011 by Telebass Quote Link to comment Share on other sites More sharing options...
TomKent Posted March 21, 2011 Share Posted March 21, 2011 +1 on Jason being a top guy. Met him at the show, he was really friendly and welcoming - smiles all round! Quote Link to comment Share on other sites More sharing options...
Beno Posted March 22, 2011 Share Posted March 22, 2011 Their C/Service hasn't changed so. Sent me new strings 25 years ago with no quibs at all. Great Co. Quote Link to comment Share on other sites More sharing options...
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