chrisd24 Posted May 14, 2011 Posted May 14, 2011 My briefcase has recently started to make a popping crackling noise,it makes it even without an instrument plugged in and its doing my nut! Could someone please point me in the direction of a remedy before i completely lose the plot! Quote
jonny-lad Posted May 14, 2011 Posted May 14, 2011 Contact phil jones directly - their customer service is top notch. I had a buzz on some notes with my AAD cub guitar amp, and they put me in touch with the UK distributer, who promptly sent out a replacement speaker, free-of-charge, to put in the amp on the basis that there was a problem with one of the speakers. My amp was out of warranty as well. I forget who the UK distributer, but it should be easy enough to find out. Quote
drewk_ie Posted May 14, 2011 Posted May 14, 2011 Hi, I know of another Phil Jones Briefcase owner who had a similar problem (Tony Thompson - Luthier) if I remember, this is going back four years ago, he contacted Phil Jones directy and they had the problem sorted for him within five working days... I know this is not the answer you were hoping for... but, it might point you in the right direction. Tony was absolutely delighted with PJB for their 1st class aftersales... Cheers Andrew Quote
chrisd24 Posted May 14, 2011 Author Posted May 14, 2011 Thanks for your reply's gents, have dropped there tech support an email so hopefully they will be as helpful as I'm hearing, especially as I'm sure this must be out of warranty! Quote
chrisd24 Posted May 20, 2011 Author Posted May 20, 2011 Sent a couple of emails to no avail unfortunately, luckily for me though an amp tech i know said he would have a look at it for me.....unfortunately for me though he thinks theres something wrong in the digital side of it and needs schematics,anyone have a clue where they can be obtained? Quote
BottomEndian Posted May 20, 2011 Posted May 20, 2011 These guys are the UK distributors and repairers for PJB: [url="http://www.synergydistribution.co.uk/Contact_Us.html"]Synergy[/url]. If you haven't been in touch with them yet, do it. They were excellent when I had a problem with my Super Flightcase earlier in the year. Collected, sorted and returned within a few days. Quote
franzbassist Posted May 20, 2011 Posted May 20, 2011 PJB is renowned for good customer service, so I'm surprised you've had no joy yet. Alan at Synergy is also a top bloke to deal with. Quote
chrisd24 Posted May 20, 2011 Author Posted May 20, 2011 thanks chaps,told my amp tech and hes gonna give em a ring, only problem is now i see on the synergy site you can buy phil jones cables direct from them....time to buy some snake oil! Quote
rob_89 Posted October 29, 2013 Posted October 29, 2013 Hi! I know this is over a couple of years old but would the op mind explaining what the problem was? Assuming it was found! Cheers Quote
chrisd24 Posted November 6, 2013 Author Posted November 6, 2013 Hi there, I believe it was a problem with one of the boards,you have reminded me that I haven't had this sorted yet though abd my amp is tu led away gathering dust :-( Quote
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