louisthebass Posted June 23, 2011 Share Posted June 23, 2011 Hi all, I thought I'd share a positive experience in customer service (Mods - if this is in the wrong part of the forum, please move). Background: I bought a set of D'Addario Acoustic Bronze Bass strings at the LBGS in March. My ABG needed a set up & supplied the new strings I bought to one of my local music shops where the setup was being done. A couple of weeks later, the shop informed me that the low B string had snapped & were waiting on a replacement to come in. Then, a couple of weeks later, the shop informed me that they were closing down & I had to retrieve the bass sans a low B string as it had not arrived in time (the shop adjusted the difference which was positive). I emailed D'Addario UK explaining the situation & they just asked me for my address & sent me a new string for [b]free[/b] which I wasn't expecting at all! So, a big thumbs up to Elaine at D'Addario UK customer services for great customer service! Cheers, louisthebass Quote Link to comment Share on other sites More sharing options...
fatboyslimfast Posted June 24, 2011 Share Posted June 24, 2011 Great to hear - I'm a D'Addario fan, so news like this is always welcome! Quote Link to comment Share on other sites More sharing options...
NJW Posted June 24, 2011 Share Posted June 24, 2011 Im not surprised the shop shut down if they take 4 weeks to (not) set up your bass! Great news on the free string though, well done D'Addario. Quote Link to comment Share on other sites More sharing options...
gub Posted June 24, 2011 Share Posted June 24, 2011 Great stuff,i am a big fan of them too,just put some lights on my retrovibe and they are lovely. Quote Link to comment Share on other sites More sharing options...
TomKent Posted June 24, 2011 Share Posted June 24, 2011 They were very friendly and welcoming at the LBS, good to know they have customer service on items to match! Quote Link to comment Share on other sites More sharing options...
louisthebass Posted June 24, 2011 Author Share Posted June 24, 2011 [quote name='NJW' post='1280924' date='Jun 24 2011, 01:07 PM']Im not surprised the shop shut down if they take 4 weeks to (not) set up your bass! Great news on the free string though, well done D'Addario.[/quote] I'd heard that the shop was going previously & I was surprised that they couldn't have got hold of a string themsleves sooner. When I got the bass back, the string had broken at the tuning peg end (the string must have not been strong enough & the windings just unwound - weird). Cheers, louisthebass Quote Link to comment Share on other sites More sharing options...
benebass Posted June 24, 2011 Share Posted June 24, 2011 D'Addario customer service is great - can't recommend them highly enough. Just a shame I don't like their flats... B. Quote Link to comment Share on other sites More sharing options...
Dood Posted June 25, 2011 Share Posted June 25, 2011 Another big +1 for D'addario Planet Waves customer service here too. Absolutely brilliant. Not many companies still offer the kind of warranties they do on equipment and this should be commended publicly! Quote Link to comment Share on other sites More sharing options...
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