Hats off to Orange

[waynepunkdude]

I had a couple of show this afternoon and the board I was plugging my Orange into was using Phantom Power I was a little worried about it damaging the amp, I phoned Orange to ask them, the guy who answered said he didn't know and he'd get someone to call me back, within 20 mins I had a call from one of their techs who answered my question in a really helpful, friendly manner, top service.

[leschirons]

[quote name='waynepunkdude' post='1309733' date='Jul 19 2011, 09:06 PM']I had a couple of show this afternoon and the board I was plugging my Orange into was using Phantom Power I was a little worried about it damaging the amp, I phoned Orange to ask them, the guy who answered said he didn't know and he'd get someone to call me back, within 20 mins I had a call from one of their techs who answered my question in a really helpful, friendly manner, top service.[/quote]

Nice to hear that someone is prepared to help all they can when you need it.

[cocco]

Orange are a great company to deal with, any problems they can't do enough to help. I know I'm an endorsee but even so. They couldn't be more helpful.

[Blademan_98]

That is good to know.

I think Orange kit is really solid.

Nice to know the after sales service is good too

[algmusic]

[quote name='waynepunkdude' post='1309733' date='Jul 19 2011, 10:06 PM']I had a couple of show this afternoon and the board I was plugging my Orange into was using Phantom Power I was a little worried about it damaging the amp, I phoned Orange to ask them, the guy who answered said he didn't know and he'd get someone to call me back, within 20 mins I had a call from one of their techs who answered my question in a really helpful, friendly manner, top service.[/quote]

so what was the answer?

[waynepunkdude]

[quote name='algmusic' post='1309789' date='Jul 19 2011, 11:00 PM']so what was the answer?[/quote]


It's absolutely fine.

[lojo]

I've also had good experience with orange customer service in the past

Credit where it's due

[dc2009]

I've also found Laney are good. Glad Orange are too!

[Musicman20]

Did you speak to Neil?

Top sevice from Neil on numerous occasions

[waynepunkdude]

[quote name='Musicman20' post='1309824' date='Jul 19 2011, 11:31 PM']Did you speak to Neil?

Top sevice from Neil on numerous occasions [/quote]


The very same, top guy.

[cocco]

Indeed, he sent me spare power bulbs for our guitarists Rocker 30, they're a nightmare to find.

[Lozz196]

Agree, Orange are very good.

I had an enquiry about the Terror, when I had one, rang them up, they couldn`t have been more helpful.

[Massey]

Another good word for Orange from me as well. Crappy customer service is way too often the norm thesedays so I´m always happy to find companies with proper service! And suprised as well, I guess that says a lot...

Edited February 3, 2014 by Massey

[dan2112]

Another +1 for Orange....sent them an email regarding the bass terror before I bought it....had a reply within the hour!!!! Doing it as it should be done, well done Orange

[Cat Burrito]

I've dealt with Neil a couple of times and he is great. I also spoke with a girl who was equally helpful. I had a bulb go, purely cosmetic, and they sent me out a free one. Can't fault them

[Ben Jamin]

Well I rang to claim get my 241 cinema ticket today.

Absolutely no help at all, didn't sound like they even knew what I was talking about!

[Ross]

Good phone support is incredibly rare these days, so rare infact I turn into a babbling idiot of niceties when someone is actually helpful on the phone.

If they are even UK based and speak a reasonable standard of english, most of them read from a script of pre set idiocy.

[TheGreek]

I'm the first to slag off bad customer service and the first to "big up" companies that provide "proper" service. Not an Orange owner but if this is the level of service I'll certainly consider them in the future!!

oh no...I hope this doesn't start a new bout of Gas'ing..

[Adrenochrome]

Glad to hear it! Things like this will move them up the pecking order for when I eventually get my own valve head.

[bremen]

[quote name='Johnston' post='1309748' date='Jul 19 2011, 10:19 PM']I just wish they'd get there network sorted . Reception is terrible around our way .[/quote]

And all that marching...

[bungle]

Sorry to bump up an old thread, but I'd like to add another positive comment about Orange. I recently bought an Orange Bass Terror, and the strap on the carry bag broke. A quick email and they sent me out a replacement, no questions and no bother. Top customer service.

[daz]

Either a few of the posts in this thread have a severe lack of smilies, or some people actually think [url="http://www.orangeamps.com/"]The Orange amp company [/url]and [url="http://web.orange.co.uk/p/film/cinema_tickets"]The Orange mobile phone/internet company [/url]are the same thing ?

Edited August 18, 2011 by daz

[chrismuzz]

That's one of the best customer service stories I've heard. Well done Orange!

[keving]

[quote name='daz' post='1343899' date='Aug 18 2011, 01:08 AM']Either a few of the posts in this thread have a severe lack of smilies, or some people actually think [url="http://www.orangeamps.com/"]The Orange amp company [/url]and [url="http://web.orange.co.uk/p/film/cinema_tickets"]The Orange mobile phone/internet company [/url]are the same thing ? [/quote]

So where does that leave me? Will phantom power damage my phone or not?

[yorick]

[quote name='keving' post='1344264' date='Aug 18 2011, 12:36 PM']So where does that leave me? Will phantom power damage my phone or not?[/quote]

No, but watching The Phantom Menace will hurt your eyes