waynepunkdude Posted July 19, 2011 Share Posted July 19, 2011 I had a couple of show this afternoon and the board I was plugging my Orange into was using Phantom Power I was a little worried about it damaging the amp, I phoned Orange to ask them, the guy who answered said he didn't know and he'd get someone to call me back, within 20 mins I had a call from one of their techs who answered my question in a really helpful, friendly manner, top service. Quote Link to comment Share on other sites More sharing options...
leschirons Posted July 19, 2011 Share Posted July 19, 2011 [quote name='waynepunkdude' post='1309733' date='Jul 19 2011, 09:06 PM']I had a couple of show this afternoon and the board I was plugging my Orange into was using Phantom Power I was a little worried about it damaging the amp, I phoned Orange to ask them, the guy who answered said he didn't know and he'd get someone to call me back, within 20 mins I had a call from one of their techs who answered my question in a really helpful, friendly manner, top service.[/quote] Nice to hear that someone is prepared to help all they can when you need it. Quote Link to comment Share on other sites More sharing options...
cocco Posted July 19, 2011 Share Posted July 19, 2011 Orange are a great company to deal with, any problems they can't do enough to help. I know I'm an endorsee but even so. They couldn't be more helpful. Quote Link to comment Share on other sites More sharing options...
Blademan_98 Posted July 19, 2011 Share Posted July 19, 2011 That is good to know. I think Orange kit is really solid. Nice to know the after sales service is good too Quote Link to comment Share on other sites More sharing options...
algmusic Posted July 19, 2011 Share Posted July 19, 2011 [quote name='waynepunkdude' post='1309733' date='Jul 19 2011, 10:06 PM']I had a couple of show this afternoon and the board I was plugging my Orange into was using Phantom Power I was a little worried about it damaging the amp, I phoned Orange to ask them, the guy who answered said he didn't know and he'd get someone to call me back, within 20 mins I had a call from one of their techs who answered my question in a really helpful, friendly manner, top service.[/quote] so what was the answer? Quote Link to comment Share on other sites More sharing options...
waynepunkdude Posted July 19, 2011 Author Share Posted July 19, 2011 [quote name='algmusic' post='1309789' date='Jul 19 2011, 11:00 PM']so what was the answer?[/quote] It's absolutely fine. Quote Link to comment Share on other sites More sharing options...
lojo Posted July 19, 2011 Share Posted July 19, 2011 I've also had good experience with orange customer service in the past Credit where it's due Quote Link to comment Share on other sites More sharing options...
dc2009 Posted July 19, 2011 Share Posted July 19, 2011 I've also found Laney are good. Glad Orange are too! Quote Link to comment Share on other sites More sharing options...
Musicman20 Posted July 19, 2011 Share Posted July 19, 2011 Did you speak to Neil? Top sevice from Neil on numerous occasions Quote Link to comment Share on other sites More sharing options...
waynepunkdude Posted July 19, 2011 Author Share Posted July 19, 2011 [quote name='Musicman20' post='1309824' date='Jul 19 2011, 11:31 PM']Did you speak to Neil? Top sevice from Neil on numerous occasions [/quote] The very same, top guy. Quote Link to comment Share on other sites More sharing options...
cocco Posted July 19, 2011 Share Posted July 19, 2011 Indeed, he sent me spare power bulbs for our guitarists Rocker 30, they're a nightmare to find. Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted July 20, 2011 Share Posted July 20, 2011 Agree, Orange are very good. I had an enquiry about the Terror, when I had one, rang them up, they couldn`t have been more helpful. Quote Link to comment Share on other sites More sharing options...
Massey Posted July 20, 2011 Share Posted July 20, 2011 (edited) Another good word for Orange from me as well. Crappy customer service is way too often the norm thesedays so I´m always happy to find companies with proper service! And suprised as well, I guess that says a lot... Edited February 3, 2014 by Massey Quote Link to comment Share on other sites More sharing options...
dan2112 Posted July 20, 2011 Share Posted July 20, 2011 Another +1 for Orange....sent them an email regarding the bass terror before I bought it....had a reply within the hour!!!! Doing it as it should be done, well done Orange Quote Link to comment Share on other sites More sharing options...
Cat Burrito Posted July 20, 2011 Share Posted July 20, 2011 I've dealt with Neil a couple of times and he is great. I also spoke with a girl who was equally helpful. I had a bulb go, purely cosmetic, and they sent me out a free one. Can't fault them Quote Link to comment Share on other sites More sharing options...
Ben Jamin Posted July 20, 2011 Share Posted July 20, 2011 Well I rang to claim get my 241 cinema ticket today. Absolutely no help at all, didn't sound like they even knew what I was talking about! Quote Link to comment Share on other sites More sharing options...
Ross Posted July 20, 2011 Share Posted July 20, 2011 Good phone support is incredibly rare these days, so rare infact I turn into a babbling idiot of niceties when someone is actually helpful on the phone. If they are even UK based and speak a reasonable standard of english, most of them read from a script of pre set idiocy. Quote Link to comment Share on other sites More sharing options...
TheGreek Posted July 21, 2011 Share Posted July 21, 2011 I'm the first to slag off bad customer service and the first to "big up" companies that provide "proper" service. Not an Orange owner but if this is the level of service I'll certainly consider them in the future!! oh no...I hope this doesn't start a new bout of Gas'ing.. Quote Link to comment Share on other sites More sharing options...
Adrenochrome Posted July 21, 2011 Share Posted July 21, 2011 Glad to hear it! Things like this will move them up the pecking order for when I eventually get my own valve head. Quote Link to comment Share on other sites More sharing options...
bremen Posted July 21, 2011 Share Posted July 21, 2011 [quote name='Johnston' post='1309748' date='Jul 19 2011, 10:19 PM']I just wish they'd get there network sorted . Reception is terrible around our way .[/quote] And all that marching... Quote Link to comment Share on other sites More sharing options...
bungle Posted August 17, 2011 Share Posted August 17, 2011 Sorry to bump up an old thread, but I'd like to add another positive comment about Orange. I recently bought an Orange Bass Terror, and the strap on the carry bag broke. A quick email and they sent me out a replacement, no questions and no bother. Top customer service. Quote Link to comment Share on other sites More sharing options...
daz Posted August 18, 2011 Share Posted August 18, 2011 (edited) Either a few of the posts in this thread have a severe lack of smilies, or some people actually think [url="http://www.orangeamps.com/"]The Orange amp company [/url]and [url="http://web.orange.co.uk/p/film/cinema_tickets"]The Orange mobile phone/internet company [/url]are the same thing ? Edited August 18, 2011 by daz Quote Link to comment Share on other sites More sharing options...
chrismuzz Posted August 18, 2011 Share Posted August 18, 2011 That's one of the best customer service stories I've heard. Well done Orange! Quote Link to comment Share on other sites More sharing options...
keving Posted August 18, 2011 Share Posted August 18, 2011 [quote name='daz' post='1343899' date='Aug 18 2011, 01:08 AM']Either a few of the posts in this thread have a severe lack of smilies, or some people actually think [url="http://www.orangeamps.com/"]The Orange amp company [/url]and [url="http://web.orange.co.uk/p/film/cinema_tickets"]The Orange mobile phone/internet company [/url]are the same thing ? [/quote] So where does that leave me? Will phantom power damage my phone or not? Quote Link to comment Share on other sites More sharing options...
yorick Posted August 18, 2011 Share Posted August 18, 2011 [quote name='keving' post='1344264' date='Aug 18 2011, 12:36 PM']So where does that leave me? Will phantom power damage my phone or not?[/quote] No, but watching The Phantom Menace will hurt your eyes Quote Link to comment Share on other sites More sharing options...
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