Ashdown customer service.

[Benplaysbass]

Absolutely brilliant, that good infact that I had to mention it on here. I had bought my Mag c410t combo from euroguitar (online) out here in France. It didn't come with a power lead. This wasn't much of a problem as its just a kettle lead. But I sent Ashdown an email asking if one should come with the amp, to which they replied yes one should. Didn't get much joy from the firm I bought it as they thought I was talking about a speaker lead. (My french isn't that bad). But Guy at Ashdown said no probs we'll send you a power lead. So today a package turns up with a french(eu) power lead and a normal UK power lead....All free of charge. They even answer all your emails, some of which were out of hours. All I can say is 'Two thumbs up' good gear and a great bunch of guys.

[Kes]

Good to hear you're happy matey,

Ashdown user here, but haven't had to deal with their customer services yet.....

[CPBassman]

Guy is superb and Mark Gooday is a gent. Used the service dept direct. Very impressive service for a worlwide company. Amps are great too, i will return one day

[geoffbyrne]

[quote name='CPBassman' post='1335569' date='Aug 10 2011, 07:51 PM']Guy is superb and Mark Gooday is a gent. Used the service dept direct. Very impressive service for a worlwide company. Amps are great too, i will return one day[/quote]

When my MAG400 broke(!) a knob I emailed them asking where I could buy an identical one. They sent me one free unasked. Brill!!

G.

[Pete Academy]

Ashdown's customer service is undoubtedly the best in the industry.

[chrismuzz]

On the other side of the coin here... I sent them an email as a prospective customer as opposed to an existing one, asking a couple of questions about their cabinets, only for it to to be ignored

It's nice to hear they look after real customers though

[Benplaysbass]

I asked lots of stupid questions before I bought anything, expecting to be ignored but even then they answered all of them.

[chrismuzz]

Very strange! Mine must have been missed by mistake judging by everyone's comments so far...

[Blademan_98]

I asked if I could buy a new dial for my Peacemaker 20 (guitar amp) but got no reply.

It's the same dial used on all their amps so I thought I would be able to get one from them.

Sadly not

[jonsmith]

They've always been great whenever I've had any dealings with them - very helpful.

[Mr. Foxen]

[quote name='Blademan_98' post='1335777' date='Aug 10 2011, 09:57 PM']I asked if I could buy a new dial for my Peacemaker 20 (guitar amp) but got no reply.

It's the same dial used on all their amps so I thought I would be able to get one from them.

Sadly not [/quote]

Try asking Hayen, they cover the guitar stuff now.

[bumnote]

[quote name='chrismuzz' post='1335612' date='Aug 10 2011, 08:11 PM']On the other side of the coin here... I sent them an email as a prospective customer as opposed to an existing one, asking a couple of questions about their cabinets, only for it to to be ignored [/quote]

Ive asked them loads of questions over the years, they have never failed to answer and always very quickly

[Mr. Foxen]

Had a pretty old Electric Blue 150 come in for repair. Missing a output jack nut, which were slightly different to the ones I had, in stock, emailed Ashdown Tuesday, and the guy collected his fixed amp today. Seriously good service, and no charge for the part.

[mike257]

Same here, I'v had a free footswitch out of them for my Hyperdrive with no hassle involved, couldn't have been more helpful.

[Fuzzbass2000]

+1 on the customer service. Always get a prompt and useful reply from Guy, and they were really helpful when it came to replacing those little plastic nuts that hold the jack input on the back of the cabs.

[BigRedX]

I think it depends on the product.

Ashdown really didn't want to know about the problems I was having with my Superfly when it developed the notorious high pitched whistling just after it went out of warranty.

[mattpbass]

As a shop we've always found them to be very obliging, considering the amount of Ashdown we sell we get very little back anyway, but they've always been helpful and quick to turn stuff round. They're doing a 5 year warranty on quite a bit of their stuff now as well.

[MB1]

MB1.
Again can't say enough about Ashdowns Excellent customer service!
I was only after some screws and caps and from my initial phone call
they were in my postbox a couple of days later.excellent top notch service
from Mark and Guy.
Many Thanks
Martin.

[TheGreek]

Maybe somebody should send them the link to this thread - let them know that good service is appreciated and that news of it does get passed around..

[Mr Fretbuzz]

I've had great advice and help from guy with my newbie questions. He's been great and always answered my emails , even when I felt a bit guilty and just filled out their Internet question page trying not to bother him. .... So much so I've bought myself a Lorenzo pedal and my mag rig ... Well happy :-)

[oldslapper]

Have to say I’ve been very impressed by their customer service.

Sent the amp section of my NEO combo to them for repair/service on Monday, which they received yesterday. Notified today that they’d  fixed it and it’s on its way back to me, delivery sometime today!  
Always found Mark and both Dave’s  helpful. 
A lot of companies could learn a thing or two about looking after your customers from these guys. 

[alant]

I had a power supply go on an Ashdown combo a few years ago now. It was a couple of weeks or so out of warranty so a local repair man checked it out for me.

 

I contacted Ashdown and they sent me a foc psu no quibble. The didn't want the dead psu back either.

 

Excellent service in my book.

 

Edited November 11, 2021 by alant