NJE Posted September 9, 2011 Posted September 9, 2011 Just a quick note as I really believe when a business or company does a good job they should be praised. Last Wednesday I ordered a set of Elixirs from stringbusters who came out cheaper than strings direct, cheap postage and they ship them out straight away by first class, brilliant i will have them for the gig on Saturday. By Monday they still hadn't arrived which I though for first class was a bit odd. I emailed them Tuesday and got a reply straight away saying I should have had them by now, but royal mail do say in their terms and conditions to allow up to 16 days I believe. They asked if I would see if they arrived by Thursday and if not to email back and another set would be shipped out. Thursday came and no strings so I emailed and they had another set packaged up ready to go and they would be sent out. So its 10:30 on Friday and the strings just came through the door and I am so pleased. What a great service, the Post Office have obviously lost/destroyed/stolen them and Stringbusters without a second thought have made sure the customer is satisfied despite them not being at fault and at a cost to themselves. Well done Stringbusters. Quote
bremen Posted September 9, 2011 Posted September 9, 2011 [quote name='NJE' post='1367411' date='Sep 9 2011, 10:54 AM']Just a quick note as I really believe when a business or company does a good job they should be praised.[/quote] I've had nothing but great service from Stringbusters, always got the impression that they care. Quote
spongebob Posted September 9, 2011 Posted September 9, 2011 +1. I only ever buy from Stringbusters and Stringsdirect. Both firms offer excellent service....good service breeds customer loyalty, and I would never go anywhere else! Quote
chrismuzz Posted September 9, 2011 Posted September 9, 2011 Wow well done to them for going above and beyond! I tried to buy some 6 string Elites Stadium Series a few times but they were always out of stock sadly. To be fair, with the prices they charge and the great service they offer it's no surprise Quote
fender73 Posted September 9, 2011 Posted September 9, 2011 Great to see some good feedback on the forum - good job Stringbusters Quote
Blademan_98 Posted September 9, 2011 Posted September 9, 2011 I have also used them. Fast delivery and good prices. Quote
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