Good Customer Service

[Dave D]

Just wanted to share my recent buying experience.

Having been away from my beloved 4 string friend for a few years, i have been re-assembling my kit, and added an Ampeg SVTPro7 a month or so ago. I ordered it online from Dolphin Music. They seemed to have a good range, and they do 0% finance which you can sort out online too. So a big plus point when buying a relatively expensive piece of gear me thinks. They do price matching as well.

Anyway, the Ampeg arrived swiftly, and began to cut out during the first rehearsal. I tinkered with the settings and it seemed to sort itself, but after a month its still doing it. I spoke to Ampeg today, and because it was fairly new, told me that it was the retailers 'duty of care' to deal with the problem.
I rang Dolphins customer service number, and within a few minutes had arranged for my original head to be collected, and a new one sent from the distributor. No hassle at all. No accusation of doing something wrong. I just hope that the new head will behave itself!!

The guy from customer services called back later in the day to tell me that the courier was booked for tomorrow, and that the swap should be complete by next week (in time for my next gig?).

I'm still have a MM Stingray on my wishlist, so i'm fairly certain where i'll be ordering that from. And 0% finance too. It must be christmas already!!

Well done to Dolphin Music and to Steve and John in customer services.

DD

[Lozz196]

Always nice to hear when a retailer is happy to fulfill their obligations, rather than argue around them. Dolphin have obviously looked at the bigger picture, well done to them.

[chrismuzz]

That's awesome customer service there. I've ordered from them before and was really impressed with how quickly my order was processed and delivered. Have never seen packaging so secure in my life either!

Your example of how they handled a problem with your amp really shows just how committed they are to their customers though.

Jolly good show, and all that