nomis Posted October 14, 2011 Posted October 14, 2011 hi, im looking at getting a cover for my ad 200, saw the silversone ones on the web, they seem quite good, anyone had any experience with them? si Quote
Delberthot Posted October 14, 2011 Posted October 14, 2011 I think most people on here use Roqsolid cos they're ace. I'll be receiving my 4th one tomorrow. Some have had good service some bad from Silverstone but I can;t recall a bad word being said against Roqsolid Quote
kevin_lindsay Posted October 14, 2011 Posted October 14, 2011 I ordered a cover from Silverstone for my newly ordered Flynn Amps Tweed Deluxe 5E3 combo. They seem to have a good reputation. I ordered a two tone example with an understrap Quote
wateroftyne Posted October 14, 2011 Posted October 14, 2011 IMO - run away.... Use Roqsolid or someone else instead. [url="http://basschat.co.uk/topic/120210-avoid-silverstone-amp-covers"]http://basschat.co.uk/topic/120210-avoid-silverstone-amp-covers[/url] [url="http://basschat.co.uk/topic/107446-warning-silverstone-amp-covers-uk"]http://basschat.co.uk/topic/107446-warning-silverstone-amp-covers-uk[/url] [url="http://basschat.co.uk/topic/115715-silverstone-amp-covers/"]http://basschat.co.uk/topic/115715-silverstone-amp-covers[/url] Quote
kevin_lindsay Posted October 14, 2011 Posted October 14, 2011 Oh dear, this isn't exactly filling me with confidence regarding my order from Silverstone. I'll keep everyone updated with the progress (my cover's order was placed on 11/10/11 at 2pm online). Quote
Lozz196 Posted October 14, 2011 Posted October 14, 2011 No experience of Silverstone, but Roqsolid and Hotcovers are both very good. Quote
Bloc Riff Nut Posted October 15, 2011 Posted October 15, 2011 I bought a Silverstone cover fer my old markbass combo. The quality was excellent. It took forever to get here and the communication was terrible. but it was good...? Quote
kevin_lindsay Posted November 1, 2011 Posted November 1, 2011 Well, three weeks have passed and I still have no sign of my cover. I sent smessagrvis the company's website "comment" facility last Tuesday ( a fortnight after placing my order). I received a reply from Shaun the next day, saying orders usually take 10 working days and that he'd look at my order the next day. A further week has now passed with no further correspondence. I've just sent him another message asking about the status if my order. I'm not impressed! Quote
kevin_lindsay Posted November 4, 2011 Posted November 4, 2011 Just sent another message trying to find out what's happening with my cover. Three and a half weeks without even the courtesy of an email saying he's sorry for the dealt and telling be when he expects to get it done. What a terrible way to do business! Plus, he received the money in full at the time of the order! Anyone considering this company, please bear in mind the awful experience of myself and others. Quote
pietruszka Posted November 4, 2011 Posted November 4, 2011 im pleased I read this as Im looking at a MB cab cover! Roqsolid it is then! Dan Quote
Cat Burrito Posted November 4, 2011 Posted November 4, 2011 I too had bad experiences with Silverstone - he tends to deliver (eventually) but the customer service is the worst I've ever experienced. Hence the threads on here, of which WoT posted a few links Quote
kevin_lindsay Posted November 29, 2011 Posted November 29, 2011 I ordered my cover on 11th October, and now after 7 weeks I still haven't received it! The website states that it can "take up to 10 working days" to make a cover. I sent a message to them after 2 weeks asking when my cover would be ready, and got a reply the next day saying "Sorry for the delay. It usually takes 10 working days, I'll look into it tomorrow". Over the following 5 weeks I have received no further response, despite numerous messages sent requesting the courtesy of a reply indicating when I can expect the item. 2 weeks ago I sent a message saying the non response was totally unacceptable and that if no indication of the delivery of my item could be provided, I'd expect a refund. Yet again, no reply. Ice sent a further 4 such requests in the past 2 weeks - no reply. You can't call the company as the number just rings out then an automated message states "there is no-one available to take your call, and you cannot leave a message". So, I've now had to lodge it as a fraudulent transaction with my credit card company. They've stated that it can take up to 2 weeks to get a resolution. I'll keep you updated with the next chapter of the story. So, I guess the message for any potential cover buyers - avoid Silverstone Amp Covers!!!!! Quote
charic Posted November 29, 2011 Posted November 29, 2011 That's horrible news. Maybe we should start a "Companies To Avoid" thread and be stickied. Like a wall of shame Quote
bottomfeed Posted November 29, 2011 Posted November 29, 2011 Another + for Roqsolid here!.... great covers, great service.... Quote
Ed_S Posted November 29, 2011 Posted November 29, 2011 Had the same with Silverstone myself. The cover did eventually arrive and it was decent for the money, but by that point I'd been fobbed off so many times I really didn't care! Quote
Chris Horton Posted November 29, 2011 Posted November 29, 2011 I bought a cover for my orange AD 200 amp and Orange OBC 410 cab. The cover I bought was black with orange piping. I thought that the quality of the cover was fantastic but there was a delay of about 2 weeks from what was the the supposd delivery time. I would buy from the again as i really liked the covers Quote
wateroftyne Posted November 29, 2011 Posted November 29, 2011 [quote name='Chris Horton' timestamp='1322596039' post='1453369'] I would buy from the again as i really liked the covers [/quote] Wow... you're brave. Quote
bobbytodd Posted November 30, 2011 Posted November 30, 2011 i would never use silverstone again his customer service is woefull Quote
markstuk Posted November 30, 2011 Posted November 30, 2011 Just bought a cover for my S12T from Roqsolid.. Arrived within 5 days of ordering and I did not ask/pay for rush treatment.. Fits perfectly... Quote
Bassmonkey Posted December 1, 2011 Posted December 1, 2011 The problem I have with Silverstone is that their product is really good when it arrives and is correctly made BUT always takes ages to arrive, I have had three from them, two were made incorrectly and had to go back. Shaun won't respond to emails or calls, he is a nightmare to work with. I know - I should have learned first time around but I do like the covers..... Quote
fingerz Posted December 1, 2011 Posted December 1, 2011 The product is great. I have a Silverstone all-round zip up cover for my cab and it's fantastic. really good fit, hard wearing, and padded really well (this is where others fall short). But yes they are hard to chase up. Mine turned up and was made quite quickly, but I gave up trying to get a receipt. if you can get hold of them and get one it'll be the best product IMO. I'd recommend phoning them and having a talk, if you make contact I'm sure they'll get on with it. If not, maybe look elsewhere. Quote
wateroftyne Posted December 1, 2011 Posted December 1, 2011 I think if you buy a cover from Silverstone after reading this thread, and other reports around the web, you haven't really got grounds to grumble if it goes wrong. Quote
Tee Posted December 5, 2011 Posted December 5, 2011 [quote name='Bassmonkey' timestamp='1322739667' post='1455071'] The problem I have with Silverstone is that their product is really good when it arrives and is correctly made [/quote] Not in my case. I waited ages and it was incorrectly made, way too high. It looked like a soufflé on my amp. You'll find a thread on this guy on other forums too (eg Orange forum). He messed a lot of people about. I went on recommendation of Roqsolid a while ago and was pleasantly surprised how quick they were. I'd never use Silverstone again. Quote
kevin_lindsay Posted December 6, 2011 Posted December 6, 2011 My credit card provider recorded the transaction as fraudulent and have given me a full refund credit. Shaun Dunk (Silverstone) should be ashamed of the way he conducts himself! Quote
Big_Stu Posted December 6, 2011 Posted December 6, 2011 [quote name='kevin_lindsay' timestamp='1323185461' post='1460271'] My credit card provider recorded the transaction as fraudulent and have given me a full refund credit. Shaun Dunk (Silverstone) should be ashamed of the way he conducts himself! [/quote] Nice one! It's the only way companies like that will learn. I've bought a cover from Roqsolid - and it's excellent, slightly slow but he said he'd had a database crash which was fair enough at face-value. Quote
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