EssentialTension Posted December 14, 2011 Share Posted December 14, 2011 Well, do they? My recollection is that they do but this time I don't seem to have one. What do you reckon? Quote Link to comment Share on other sites More sharing options...
Big_Stu Posted December 14, 2011 Share Posted December 14, 2011 Too far back to remember, but what I do remember is that it arrived the day after they said it was shipped, next day delivery - from Germany! Quote Link to comment Share on other sites More sharing options...
Mornats Posted December 14, 2011 Share Posted December 14, 2011 I ordered a pair of studio reference monitors from them a few weeks ago and they gave me a tracking number. I got an email each time the tracking stage changed (i.e. as it passed through each depot) too. Get in touch with them, they answered an email enquiry that I sent quite quickly. Pretty good service I thought. Quote Link to comment Share on other sites More sharing options...
EssentialTension Posted December 14, 2011 Author Share Posted December 14, 2011 I have emailed them but not heard back yet. Quote Link to comment Share on other sites More sharing options...
EssentialTension Posted December 14, 2011 Author Share Posted December 14, 2011 [quote name='Johnston' timestamp='1323892413' post='1468496'] I got the emails everytime it was scanned too. But IIRC there was a box that needed clicked to get the info when you went through the check out. [/quote] Ah, maybe that's my problem. Quote Link to comment Share on other sites More sharing options...
BassBunny Posted December 14, 2011 Share Posted December 14, 2011 There should be a link on the email sent when it has been shipped. There should be a link about 2/3 of the way down the page to check progress. Likey so: [url="http://www.thomann.de/gb/mythomann_tracking_13239533.html"]http://www.thomann.de/gb/mythomann_tracking_xxxxxxxxxx.html[/url] I got an order placed last Friday delivered yesterday, yet a 1st Class letter posted last Tuesday still hasn't arrived in Morecambe. Quote Link to comment Share on other sites More sharing options...
EssentialTension Posted December 14, 2011 Author Share Posted December 14, 2011 [quote name='BassBunny' timestamp='1323893895' post='1468524'] There should be a link on the email sent when it has been shipped. There should be a link about 2/3 of the way down the page to check progress. Likey so: [url="http://www.thomann.de/gb/mythomann_tracking_13239533.html"]http://www.thomann.de/gb/mythomann_tracking_xxxxxxxxxx.html[/url] I got an order placed last Friday delivered yesterday, yet a 1st Class letter posted last Tuesday still hasn't arrived in Morecambe. [/quote] Seems strange because when I check the order at Thomann it says 'All items shipped on this order' but I've not had the email confirming shipping. They are obviously down the biergarten by now so I'll call them tomorrow. Quote Link to comment Share on other sites More sharing options...
Benplaysbass Posted December 14, 2011 Share Posted December 14, 2011 I've always had a tracking number from them. Quote Link to comment Share on other sites More sharing options...
SidVicious1978 Posted December 14, 2011 Share Posted December 14, 2011 i normally get a tracking number from them but sometimes it stops at an airport in Germany got the item the next day tho Quote Link to comment Share on other sites More sharing options...
EssentialTension Posted December 16, 2011 Author Share Posted December 16, 2011 Sorted. You get a tracking number when it's someone like DHL, for a smaller parcel, but when it's a freight handler for a larger parcel then there is no tracking number. Instead you get phone calls. Monday is the day! Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted December 16, 2011 Share Posted December 16, 2011 I didn`t get a tracking number or phone call. But, they told me I would be contacted within 7 - 10 working days about the delivery of my item, and it turned up in 4 working days, so I have no complaints. Quote Link to comment Share on other sites More sharing options...
EssentialTension Posted December 16, 2011 Author Share Posted December 16, 2011 [quote name='Lozz196' timestamp='1324074104' post='1470711'] I didn`t get a tracking number or phone call. But, they told me I would be contacted within 7 - 10 working days about the delivery of my item, and it turned up in 4 working days, so I have no complaints. [/quote] If mine arrives as arranged it will be three working days. Quote Link to comment Share on other sites More sharing options...
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